Customer Service Manager

Thrive Group; Trowbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A client-focused recruitment agency in Trowbridge is seeking a Customer Service Manager to lead their customer service department. This role involves ensuring high client satisfaction, managing a diverse portfolio of key accounts, and supervising a team. The ideal candidate should have strong leadership skills and experience in customer service management.

Qualifications

• Experience in customer service management.
• Strong interpersonal and leadership skills.
• Ability to manage key accounts effectively.

Responsibilities

• Manage the customer service department for high client satisfaction.
• Oversee a portfolio of key accounts and clients.
• Supervise and develop the customer service team.

Job description

Overview

Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis.

What you will be doing:

• Management of the customer service department to ensure high standards of client satisfaction
• Overseeing a diverse portfolio of Key Accounts and clients
• Supervision of a team including reviews, development, co...