Customer Service Manager

B&M Retail; Taunton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A growing retail chain is seeking a Customer Service Manager for their Taunton store. The role involves managing the checkout area, driving customer service excellence, and coaching team members. Ideal candidates will have experience in retail team management and a passion for delivering exceptional service. This position offers strong career development opportunities within the company.

Benefits

10% store discount

Career progression opportunities

Employee Assistance Programme

Qualifications

• Experience in managing a small to medium sized team in retail or hospitality.
• Strong numerical and problem solving skills.
• Ability to drive team performance in customer service.

Responsibilities

• Manage the cash office and checkout area, ensuring high service standards.
• Drive team delivery of polite and prompt service.
• Coach colleagues to enhance skills and knowledge.

Skills

Team management

Customer service

Numerical and problem solving skills

Job description

Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further... We are currently recruiting for a Customer Service Manager to join our store team in Deane Park Retail Park, Taunton! This is a full time role and being flexible with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers. You will also:

• Drive your team to deliver personable, polite and prompt service in the checkout area
• Act as a role model, displaying exceptional service to our customers
• Be highly visible and approachable to customers and your colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance with company stock control procedures within the appropriate timelines
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work

This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. If you\'re looking to progress in your career, this could be the perfect opportunity for you!

About You / Qualifications

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service. It is essential that applicants have the following:

• Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
• Strong numerical and problem solving skills
• A flexible approach and a \"can do\" attitude
• Great customer service skills, and the ability to drive your team to deliver amazing service too
• The ability to think on your feet

Benefits

• Job stability and a clear path for your career progression and internal development
• Amazing on the job training
• 10% store discount across all B&M & Heron Foods stores, with regular double discount events
• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
• Wellbeing support & guidance through our Employee Assistance Programme
• A stable & permanent 40 hour contract