Customer Service Manager

Jupiter Recruitment; Lowestoft; On-site; GBP 30,000; Full time

Job summary

A leading healthcare provider in Lowestoft is seeking a committed Hospitality Manager for a permanent role. Responsibilities include managing food service operations, ensuring exceptional resident experiences, and maintaining high cleanliness standards. The successful candidate will receive a salary of £30,000 per annum, along with generous benefits such as training programs and discounts. The position involves working 40 hours a week. A dedicated and experienced individual is essential for this role.

Benefits

Refer-a-friend

Reward Gateway - discounts, wellbeing, employee assistance

Comprehensive induction and paid training

Excellent working environment

Cost of DBS

Living Wage Employer

Qualifications

• Experience in Hospitality Management.
• Ability to motivate and inspire staff.
• Strong understanding of nutrition and dietary requirements.
• Knowledge of infection control principles.

Responsibilities

• Develop a service experience aligned with family values.
• Manage food service operations and ensure high-quality meals.
• Maintain a robust activities program for residents.
• Oversee cleanliness and hygiene across the facility.

Skills

People management skills

Communication skills

Understanding of food service operations

Knowledge of housekeeping principles

Budget management skills

Job description

An excellent new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Lowestoft, Suffolk area. You will be working for one of UK's leading health care providers

This care home is registered with the CQC to treat complex needs, which only qualified nurses are allowed to provide. The home provides exceptional residential, nursing and dementia care in the heart of the area's residential community

To be considered for this position you must have experience of Hospitality Management

As the Hospitality Manager your key responsibilities include:

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
• Maintain and manage best first impression experience
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

The following skills and experience would be preferred and beneficial for the role:

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service

The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

• Refer-a-friend*
• Reward Gateway - discounts, wellbeing, employee assistance & much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS*
• We are a Living Wage Employer

Reference ID: 7094

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV