Customer Service Manager

B&M Retail; East Hagbourne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is looking for a Customer Service Manager to oversee the checkout area and ensure high service standards. This role involves team management, coaching colleagues, and maintaining compliance with company procedures. Ideal candidates should have experience in a retail or hospitality setting, strong problem-solving abilities, and a passion for customer service. This position offers a stable 40 hour contract and opportunities for career progression.

Benefits

10% store discount

Access to colleague benefits portal

Wellbeing support

Stable 40 hour contract

Qualifications

• Experience managing small to medium sized teams in retail or hospitality.
• Ability to drive customer service excellence across the team.
• Strong numerical and problem-solving skills.

Responsibilities

• Drive your team to deliver personable service.
• Coach colleagues in the checkout area.
• Ensure compliance with stock control procedures.

Skills

Team management

Customer service

Numerical skills

Problem solving

Flexibility

Job description

Overview

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers. You Will Also

This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. If you're looking to progress in your career, this could be the perfect opportunity for you!

B&M aren\'t just any retailer. We\'re one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it\'s not just our rapid expansion that sets us apart; it\'s our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down… there\'s never been a better time to join the team!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

Responsibilities

• Drive your team to deliver personable, polite and prompt service in the checkout area
• Act as a role model, displaying exceptional service to our customers
• Be highly visible and approachable to customers and your colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance of company stock control procedures within the appropriate timelines
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work!
• Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

Qualifications

• Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
• Strong numerical and problem solving skills
• A flexible approach and a \'can do\' attitude
• Great customer service skills, and the ability to drive your team to deliver amazing service too
• The ability to think on your feet

Benefits

• 10% store discount across all B&M & Heron Foods stores, with regular double discount events
• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
• Wellbeing support & guidance through our Employee Assistance Programme
• A stable & permanent 40 hour contract