Customer Service Logistics Executive

HR Dept (Recruitment Agency); England; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A global logistics company located in the United Kingdom is seeking a dedicated Customer Service Logistics Executive to enhance customer experience through effective order management and resolution of complaints. Ideal candidates will have experience in customer service and demonstrate strong organizational and communication skills. The role offers a hybrid working model and offers various employee benefits including 25 days holiday, health plan, and ongoing training.

Benefits

Lunchtime early finish every other Friday

Flexible start and finish times

25 days holiday plus bank holidays

Company pension contributions

Ongoing training and development

Critical illness cover

Death in service benefit

Health cash plan

Health & wellbeing programme

Life insurance

On-site free parking

Qualifications

• Previous customer service experience in a fast-paced environment.
• Excellent organisational skills with attention to detail.
• Strong communication skills for stakeholder engagement.

Responsibilities

• Manage customer orders and monitor deliveries.
• Build relationships with customers for updates and support.
• Handle customer complaints professionally.
• Communicate with the sales team for alignment.
• Handle inbound and outbound calls with urgency.

Skills

Customer service experience

Organisational skills

Communication skills

IT literacy in Microsoft Office

Proactive and adaptable

Tools

CRM system

Microsoft Excel

Job description

Customer Service Logistics Executive

Full time, permanent position
GBP25k, Hybrid

Esher

About the Role

An exciting opportunity has arisen for a passionate and motivated Customer Service Logistics Executive to join a successful and expanding global company who are respected in their industry. The main purpose of this role is to provide customers with an exceptional service, making sure that their experience is as trouble-free and seamless as possible.

This role is ideal for someone who thrives in a fast-paced environment and prides themselves in providing the best service possible clients.

Key Responsibilities

• Daily management of customer orders, working closely with the Sales team by monitoring orders and by verifying deliveries.
• Building relationships with customers, providing all the necessary updates, but also offering support and ensuring resolution to customers complaints.
• Proactively handling customers complaints by communicating with stakeholders
• Ensure daily communication with the Sales team so that the commercial strategy is aligned.
• Handling inbound and outbound calls professionally and with a sense of urgency.

About You

• Previous experience in a customer service role which could have been gained from any industry, particularly sectors that are fast paced and demanding.
• Excellent organisational skills with strong attention to detail and accuracy.
• Confident, robust and a personable communicator, able to build positive relationships with internal and external stakeholders.
• Strong IT literacy in Microsoft Office applications, particularly Excel.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proactive, adaptable and solution-focused approach to work.
• Experience of using a CRM system is preferred but not essential.

What We Offer

• Lunchtime early finish every other Friday
• Flexible start and finish times as long as start time is between 8 9.30am
• 25 days holiday plus bank holidays
• Company pension contributions
• Ongoing training and development opportunities
• Critical illness cover
• Death in service
• Health cash plan

• Health & wellbeing programme
• Life insurance
• On-site, free parking
• Hybrid working

Apply Today

If you are ready to take the next step in your career and join a company that values its people and rewards success, we would love to hear from you.