Customer Service & Logistics Coordinator

Experis - ManpowerGroup; Chalfont St Giles; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Coordinator in Chalfont St. Giles. The role involves coordinating between healthcare professionals and Field Engineers, managing service requests, and supporting operational logistics. Candidates should have experience in customer service, service coordination, and proficiency in ERP systems like Oracle or SAP. This position is offered at £12.90 per hour on an 18-month contract, with a focus on enhancing customer satisfaction and operational efficiency.

Qualifications

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Strong stakeholder engagement and relationship-building capabilities.

Responsibilities

• Serve as a central point of contact for healthcare professionals and Field Service Engineers.
• Manage service requests and coordinate parts logistics.
• Administer service contracts and manage billing activities.
• Collaborate with legal and compliance teams.

Skills

Customer-centric experience

Service coordination background

Proficiency in Microsoft Excel

Strong communication skills

Proactive problem-solver

Tools

ERP systems (e.g., Oracle, SAP)

Job description

A leading staffing agency is seeking a Customer Service Coordinator in Chalfont St. Giles. The role involves coordinating between healthcare professionals and Field Engineers, managing service requests, and supporting operational logistics. Candidates should have experience in customer service, service coordination, and proficiency in ERP systems like Oracle or SAP. This position is offered at £12.90 per hour on an 18-month contract, with a focus on enhancing customer satisfaction and operational efficiency.