Customer Service job to start in January 2026

Brook Street NMR; Lewes; Hybrid; GBP 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor for a 6-month contract based in Brighton. The role includes handling customer queries via phone, email, and chat while providing clear product information. Ideal candidates should have experience in customer service and possess excellent communication skills. The position will transition to hybrid working after training, allowing flexibility of up to three days from home. There is potential for the role to become permanent, starting 12th January.

Benefits

Supportive team and strong training

Flexible hybrid working after training

Qualifications

• Customer service experience in contact centre, retail, or hospitality.
• Excellent communication and listening skills.
• Good IT skills and ability to use multiple systems.
• Positive attitude, attention to detail, and problem-solving ability.

Responsibilities

• Handle customer enquiries by phone, email, and chat.
• Give clear information on products and update customer records.
• Provide great service and resolve queries efficiently.

Job description

Customer Service Advisor (6-Month Contract)

Location: Brighton (Hybrid after training)

Start Date: 12th January

Salary: £24,800 per annum pro rata

Monday - Friday 9am -5.30pm

We are currently recruiting for friendly, confident Customer Service Advisors to join the Brighton team on a 6-month contract, with the potential to go permanent.

About the Role

• 2-week office-based training, then hybrid working
• Handle customer enquiries by phone, email, and chat
• Give clear information on products and update customer records
• Provide great service and resolve queries efficiently

What You Need

• Customer service experience (contact centre, retail, hospitality, etc.)
• Excellent communication and listening skillsGood IT skills and the ability to use multiple systems
• Positive attitude, attention to detail, and problem-solving ability

What's on Offer

• Supportive team and strong training
• Flexible hybrid working after training (up to 3 days from home option)

Chance for the role to become permanent

If you're customer-focused and ready to start on 12th January , we'd love to hear from you.

Interviews will be week commencing 15th December.