Customer Service Expert - Gateshead onsite (Government Contract)

Teleperformance; Gateshead; On-site; GBP 24,000; Full time

Job summary

A leading customer service company in Gateshead is looking for experienced Telephone Customer Service Specialists. This full-time, office-based role offers a competitive salary of £23,809 PA. The position requires providing assistance to customers regarding government support and benefits. Successful applicants will have good communication skills and customer service experience. Join us to make a difference in people's lives.

Benefits

Savings Discounts

Online Classes

Mental Health Support

Workplace Pension

Length of Service Awards

Qualifications

• Experience in a fast-paced environment.
• Ability to show empathy when required.
• Consistent typing speed.

Responsibilities

• Provide excellent service to a diverse range of customers.
• Help customers with inquiries about benefits and support.
• Make a difference by informing about available government assistance.

Skills

Strong verbal and written skills

Customer Service experience

Professional and friendly telephone manner

Ability to establish excellent customer relationships

Can-do attitude

PC skills and multi-tasking ability

Job description

Overview

Would you like to make a difference to someone’s life?

Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?

If you said yes to these questions then this challenging yet rewarding role is for you.

We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.

Role: Telephone Customer Service Expert
Site: Tyne River House Gateshead, NE11 9SZ
Start Date: November start dates

Contract: Full-Time
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)

Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 (8-4 / 9-5 / 10-6)

NO WEEKEND WORKING and NO BANK HOLIDAYS.

Salary: £23,809 PA (£12.21ph)

What does my role involve?

• You will be working in a lively, vibrant and rewarding environment.
• Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
• As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
• You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
• You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

What do we need from you?

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish excellent customer relationships in a fast-paced environment.
• A can-do attitude with the ability to interact with lots of different people.
• Professional and friendly telephone manner with the ability to show empathy when needed.
• Customer Service experience.
• Experience of working within a target driven environment to a high standard
• PC skills, and the ability to navigate multiple systems competently, with ease
• A good consistent typing speed and the ability to multi task.
• Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
• Ability to work within a fast paced, challenging and rewarding environment.

What you get from us

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, you will be asked to provide documents/evidence to allow us to perform the checks below:

• Identity check
• Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
• Basic Criminal Records Check
• Employment/Academic History Check - for a period three years leading up to your application

We will require documented evidence of your three year history, such as employer/education references, payslips/P45, and other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was (e.g., travel, study, unemployment, volunteering). If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed

If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!

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