Customer Service Executive — Waste Removal (Temp to Perm, Overtime)

Pertemps Wolverhampton Temps; Wolverhampton; On-site; GBP 16,000 - 23,000; Full time

Job summary

Pertemps Wolverhampton are recruiting a Customer Service Executive to join a small, friendly team of 12 in a busy office environment in Wolverhampton. The role focuses on delivering excellent customer service, handling enquiries and bookings, and maintaining high standards of service.

The position is full-time with a temporary contract that can become permanent for the right person. Overtime is possible on Saturdays at 150% after training, and a lunch break is unpaid.

Qualifications

• Excellent customer service and communication skills.
• Professional, hardworking and reliable.
• Confident and professional when dealing with customers.
• Good people skills and able to work in a small team.
• Comfortable in a busy customer service office.
• Confident speaking to customers over the phone and via email.

Responsibilities

• Handle customer service calls relating to waste removal.
• Take bookings and respond to pricing enquiries.
• Handle general enquiries and customer queries.
• Resolve complaints and disputes.
• Deal with trade waste contracts and related calls.
• Respond to emails regarding bookings and queries.

Skills

Excellent communication skills

Professional demeanor

Confident with customers

Team player

Phone & email etiquette

Ability to manage workload

Job description

Pertemps Wolverhampton are recruiting a Customer Service Executive to join a small, friendly team of 12 in a busy office environment in Wolverhampton. The role focuses on delivering excellent customer service, handling enquiries and bookings, and maintaining high standards of service.

The position is full-time with a temporary contract that can become permanent for the right person. Overtime is possible on Saturdays at 150% after training, and a lunch break is unpaid.