Customer Service Executive

Pertemps Wolverhampton Temps; Wolverhampton; On-site; GBP 16,000 - 23,000; Full time

Job summary

Pertemps Wolverhampton are recruiting a Customer Service Executive to join a small, friendly team of 12 in a busy office environment in Wolverhampton. The role focuses on delivering excellent customer service, handling enquiries and bookings, and maintaining high standards of service.

The position is full-time with a temporary contract that can become permanent for the right person. Overtime is possible on Saturdays at 150% after training, and a lunch break is unpaid.

Qualifications

• Excellent customer service and communication skills.
• Professional, hardworking and reliable.
• Confident and professional when dealing with customers.
• Good people skills and able to work in a small team.
• Comfortable in a busy customer service office.
• Confident speaking to customers over the phone and via email.

Responsibilities

• Handle customer service calls relating to waste removal.
• Take bookings and respond to pricing enquiries.
• Handle general enquiries and customer queries.
• Resolve complaints and disputes.
• Deal with trade waste contracts and related calls.
• Respond to emails regarding bookings and queries.

Skills

Excellent communication skills

Professional demeanor

Confident with customers

Team player

Phone & email etiquette

Ability to manage workload

Job description

This full-time Customer Service Executive position in Wolverhampton offers £14.36 per hour, working Monday to Friday, 8:00am until 4:30pm, with an unpaid hour for lunch. The successful candidate will join a small office team of twelve at a waste removal company, handling enquiries, resolving issues and maintaining excellent standards of service. Strong communication, confidence and a professional manner are essential, alongside the ability to manage a varied workload. Saturday overtime becomes available once fully trained, paid at 150 per cent. The contract begins on a temporary basis with potential to become permanent for the right person.

Customer Service Executive Hourly Rate: £14.36 per hour Hours: Monday–Friday, 8:00am–4:30pm Lunch: 1-hour unpaid lunch break Overtime: Saturday overtime once per month when fully trained, paid at 150% (£21.54 per hour) Contract: Temp to perm opportunity for the right person Location: Wolverhampton

Pertemps Wolverhampton are currently looking for a Customer Service Executive to join a busy waste removal company. This is a great opportunity to join a small, friendly team of 12 people based in an office environment. We are looking for someone who will be a great addition to the team. We are looking for someone who is professional, hardworking,confident, with excellent people skills and the ability to work well in a busy customer service environment.

The Role

You will be responsible for providing excellent customer service and dealing with a variety of customer enquiries, including:

• Handling customer service calls relating to waste removal
• Taking bookings
• Dealing with pricing enquiries
• Handling general enquiries and customer queries
• Resolving complaints and disputes
• Dealing with trade waste contracts and related calls
• Responding to emails regarding bookings, enquiries, queries and disputes
• Providing a professional, helpful and efficient service to customers

About You

• Has excellent customer service and communication skills
• Is professional, hardworking and reliable
• Has a confident and professional approach when dealing with customers
• Has good people skills and enjoys working as part of a small team
• Is comfortable working in a busy customer service office
• Is confident speaking to customers over the phone and responding to emails
• Doesn't mind working in a waste removal environment

Temp to Perm

There is potential for the position to become permanent for the right person. If you are confident, hardworking, professional and enjoy working with people in a busy office environment, we would love to hear from you. Pertemps Wolverhampton