Service Desk Coordinator — Stable, Growth‑Oriented Role

Pertemps Black Country Perms; Wednesbury; On-site; GBP 17,000 - 19,000; Full time

Job summary

Pertemps West Bromwich is recruiting for a Service Desk Coordinator in Wednesbury. The role is full-time on a temporary-to-permanent basis, offering £12.71 per hour, Monday to Friday, 7:30am–5:00pm. You will be the first point of contact for clients, booking engineers and updating on job progress.

Ideal candidates will have strong customer service and organisational skills, be confident with telephone communications, and capable of handling multiple tasks in a fast-paced office setting.

Qualifications

• Previous experience in a customer service, coordination or office-based role is desirable.
• Must be confident speaking to customers over the telephone.
• Excellent verbal and written communication skills.
• Strong customer service skills and a professional telephone manner.
• Strong organisational skills and attention to detail.
• Confident using computer systems and Microsoft Office.
• Able to manage multiple tasks and prioritise effectively.
• Reliable, organised and proactive.
• Flexibility with start times is essential.

Responsibilities

• Acting as a key point of contact for customers and providing regular updates.
• Booking engineers onto customer jobs and appointments.
• Checking engineers' schedules and locations to coordinate effectively.
• Liaising with customers to arrange services and appointments.
• Keeping customers informed of engineer attendance and job progress.
• Keeping invoices and costings up to date.

Tools

Microsoft Office

Scheduling software

Job description

Pertemps West Bromwich is recruiting for a Service Desk Coordinator in Wednesbury. The role is full-time on a temporary-to-permanent basis, offering £12.71 per hour, Monday to Friday, 7:30am–5:00pm. You will be the first point of contact for clients, booking engineers and updating on job progress.

Ideal candidates will have strong customer service and organisational skills, be confident with telephone communications, and capable of handling multiple tasks in a fast-paced office setting.