Customer Service Executive

The Best Connection; Redditch; On-site; GBP 1,515,000 - 2,204,000; Full time

Benefits offered by this job

Breakout rooms

Pool tables / Table tennis

Job summary

The Best Connection in Redditch is seeking six Customer Service Executives to join a busy, expanding team. You will respond to customer queries via email and social media, ensuring timely and helpful support. Working hours are 09:00–17:00, Monday to Friday, with possible Saturdays.

Salary is £13 per hour in a modern, vibrant facility with breakout rooms and leisure areas. The role requires IT literacy, strong written communication, confidentiality awareness and excellent teamwork to deliver

Qualifications

• Customer service and admin experience.
• IT literacy across systems and office programs.
• Organised with excellent attention to detail.
• Strong written and verbal communication skills.
• Confidentiality and GDPR awareness.
• Ability to concentrate and work as part of a team.
• Excellent communication skills.
• Professional, tactful and friendly attitude.
• Excellent team working skills.

Responsibilities

• Resolve and respond to customer queries via email or live chat professionally and promptly.
• Answer product-related queries.
• Coordinate with buying for stock arrival.
• Coordinate with warehouse for order dispatch timelines.
• Process orders via online systems; familiarity with AI platforms or Intercom is a plus.
• Escalate unresolved queries to manager.
• Maintain confidentiality / GDPR compliance.
• Suggest improvements for the website and customer service.
• Deliver excellent customer service.

Skills

Customer service

IT literacy

Attention to detail

Written communication

Confidentiality

Concentration

Communication

Teamwork

Tools

Intercom

Job description

Fantastic opportunity available, we are recruiting for six Customer service executives to join their exciting and expanding team! £13.00 per hour. Located on velocity way Redditch.

Main Purpose of the Role;

• The customer service executive's role is to respond to queries from our customers via email and social media in a timely manner ensuring customer satisfaction.

Responsibilities and duties;

• Resolving and responding queries via email or live chat messenger in a professional and timely manner
• Responding to queries about products
• Liaise with buying department to understand when stock is due in
• Liaise with warehouse department to understand when orders will be sent out
• Using the online systems to change, cancel or create orders - If you have used AI service platforms or Intercom that would be welcomed!
• Refer unsolved queries to the manager
• Adhere to confidentiality / GDPR
• Give recommendations for the website/ customer service department
• Deliver excellent customer service

Experience required;

• Customer service and admin experience
• IT literacy across systems, websites and office programmes
• Organised, with excellent attention to detail
• Strong written communication skills
• Trustworthy and understanding of confidentiality issues
• High level of concentration
• Strong communication skills
• Professional, tactful and friendly attitude
• Excellent team working skills

Working hours/Pay rates / Benefits of position;

• 09.00 - 17.00 Monday to Friday - May Involve Saturdays if required.
• £13.00 per hour
• Working in a modern, vibrant state of the art facility
• Breakout rooms - Relax in style during your breaks!
• Pool tables / Table tennis - If you don't want to relax and fancy a game during your breaks