Service Desk Coordinator

Pertemps West Bromwich; Wednesbury; Sur place; GBP 17 000 - 21 000; Plein temps

Résumé du poste

Pertemps West Bromwich is seeking a Service Desk Coordinator to join a busy and growing team in Wednesbury. You will coordinate service calls, liaise with customers and engineers, and maintain accurate records and costings while delivering friendly, professional support.

The role offers regular hours Mon-Fri with a pay rate of £12.71 per hour, with a temporary-to-permanent opportunity for the right candidate.

Qualifications

• Previous experience in a customer service, coordination or office-based role.
• Confident speaking to customers over the telephone.
• Excellent verbal and written communication skills.

Responsabilités

• Acting as a key point of contact for customers and providing regular updates.
• Booking engineers onto customer jobs and appointments.
• Checking engineers' schedules and locations to ensure jobs are coordinated effectively.
• Liaising with customers to arrange services and appointments.
• Keeping customers informed of engineer attendance and job progress.
• Keeping invoices and costings up to date.
• Completing accurate data entry.
• Providing general office and service desk support to the wider team.
• Assisting with any other duties as required.

Connaissances

Customer service

Coordination

Office-based work

Telephone communication

Verbal and written communication

Multitasking

Microsoft Office

Outils

Microsoft Office

Description du poste

Service Desk Coordinator

Location: Wednesbury

Pay Rate: £12.71 per hour

Hours: Monday to Friday, 7:30am-5:00pm

Temporary to Permanent

Pertemps West Bromwich are currently recruiting for a Service Desk Coordinator to join a busy and growing company based in Wednesbury.

The Role:

• Acting as a key point of contact for customers and providing regular updates
• Booking engineers onto customer jobs and appointments
• Checking engineers' schedules and locations to ensure jobs are coordinated effectively
• Liaising with customers to arrange services and appointments
• Keeping customers informed of engineer attendance and job progress
• Keeping invoices and costings up to date
• Completing accurate data entry
• Providing general office and service desk support to the wider team
• Assisting with any other duties as required

The Ideal Candidate:

• Previous experience in a customer service, coordination or office-based role is desirable
• Must be confident and comfortable speaking to customers over the telephone
• Excellent verbal and written communication skills
• Strong customer service skills and a professional telephone manner
• Strong organisational skills and excellent attention to detail
• Confident using computer systems and Microsoft Office
• Able to manage multiple tasks and prioritise effectively
• Comfortable working in a busy, fast-paced environment
• Reliable, organised and proactive
• Flexibility with start times is essential

Hours & Pay:

• Monday to Friday
• Start time between 7:30am and 8:30am, depending on business requirements
• Finish time: 5:00pm
• £12.71 per hour
• Temporary to permanent opportunity