Customer Contact Centre Advisor

Pertemps Wolverhampton Temps; Rotherham; On-site; GBP 19,000 - 23,000; Full time

Job summary

Pertemps Wolverhampton Temps is seeking a Customer Contact Centre Advisor to join a busy logistics and distribution operation in Wolverhampton. The role is full-time, 37.5 hours per week, with shifts across 06:00–22:00 and five days out of seven, including weekends, at £14.21 per hour.

You will handle customer enquiries by phone, log details in IT systems, and deliver professional service. Strong communication skills and a confident telephone manner are essential, with flexibility to cover

Qualifications

• Previous customer service experience
• Excellent telephone manner and communication skills
• Good IT skills and confidence using computer systems
• Ability to remain calm and professional when dealing with customers
• Good attention to detail and accurate data entry
• Ability to work effectively in a busy environment
• Flexible approach to working hours and business requirements
• Must be available to work any 5 days out of 7; weekend work may be required

Responsibilities

• Handle customer enquiries by telephone and provide a professional service.
• Use computer systems to accurately record and update customer details.

Skills

Customer service

Telephone skills

IT skills

Calm under pressure

Attention to detail

Busy environment

Flexible hours

Weekend availability

Job description

Based in Oxley, this full-time Customer Contact Centre Advisor role with Pertemps Wolverhampton Temps pays £14.21 hourly across a 37.5-hour week. Working five days from seven, including weekends, shifts fall between 06:00 and 22:00. The successful candidate handles enquiries by telephone, delivering professional service while using computer systems to record and update details accurately. Strong communication, a confident telephone manner and solid IT abilities are essential. Immediate starts are available. Suited to someone who thrives on helping people and can manage varying shift times within a logistics and distribution setting.

Customer Contact Centre Advisor Logistics & Distribution Location: Wolverhampton Pay Rate: £14.21 per hour Hours: 37.5 hours per week Start Date: Immediate Working Pattern: 5 days out of 7, including weekends Shift Hours: Between 06:00 and 22:00

Pertemps are currently recruiting for Customer Contact Centre Advisors to join a busy logistics and distribution business based in Wolverhampton. This is an excellent opportunity for someone with strong customer service skills, a good telephone manner and confidence using IT systems.

The RoleAs a Customer Contact Centre Advisor, you will be responsible for handling customer enquiries and providing a professional and efficient service. You will communicate with customers by telephone and use computer systems to accurately record and update information.

Key Requirements

• Previous customer service experience
• Excellent telephone manner and communication skills
• Good IT skills and confidence using computer systems
• Ability to remain calm and professional when dealing with customers
• Good attention to detail and accurate data entry
• Ability to work effectively in a busy environment
• Flexible approach to working hours and business requirements
• Must be available to work any 5 days out of 7 Weekend working will be required Flexibility to work early, middle and late shifts
• Working HoursThe operation runs from 06:00 to 22:00, so shift work will be required. You will work 37.5 hours per week, across 5 days out of 7. Due to the nature of the business, flexibility is important, as there may occasionally be a requirement to accommodate last-minute changes to meet business needs.

Pay & Benefits

• £14.21 per hour
• 37.5 hours per week
• Immediate start available