Service Desk Coordinator

Pertemps Black Country Perms; Wednesbury; On-site; GBP 17,000 - 19,000; Full time

Job summary

Pertemps West Bromwich is recruiting for a Service Desk Coordinator in Wednesbury. The role is full-time on a temporary-to-permanent basis, offering £12.71 per hour, Monday to Friday, 7:30am–5:00pm. You will be the first point of contact for clients, booking engineers and updating on job progress.

Ideal candidates will have strong customer service and organisational skills, be confident with telephone communications, and capable of handling multiple tasks in a fast-paced office setting.

Qualifications

• Previous experience in a customer service, coordination or office-based role is desirable.
• Must be confident speaking to customers over the telephone.
• Excellent verbal and written communication skills.
• Strong customer service skills and a professional telephone manner.
• Strong organisational skills and attention to detail.
• Confident using computer systems and Microsoft Office.
• Able to manage multiple tasks and prioritise effectively.
• Reliable, organised and proactive.
• Flexibility with start times is essential.

Responsibilities

• Acting as a key point of contact for customers and providing regular updates.
• Booking engineers onto customer jobs and appointments.
• Checking engineers' schedules and locations to coordinate effectively.
• Liaising with customers to arrange services and appointments.
• Keeping customers informed of engineer attendance and job progress.
• Keeping invoices and costings up to date.

Tools

Microsoft Office

Scheduling software

Job description

Based in Wednesbury, this full-time Service Desk Coordinator post offers £12.71 hourly, working Monday to Friday, 7:30am until 5:00pm, on a temporary-to-permanent basis. The successful applicant acts as first point of contact for clients, delivering routine progress updates. Duties involve scheduling engineers onto customer appointments, reviewing their diaries and whereabouts, and ensuring each task is allocated efficiently. Strong customer service, coordination and organisational abilities are essential, alongside confidence in handling several priorities at once. The post suits someone seeking steady, long-term employment within a supportive office setting, with genuine prospects of securing a permanent contract through Pertemps West Bromwich.

Service Desk Coordinator Location: Wednesbury Pay Rate: £12.71 per hour Hours: Monday to Friday, 7:30am–5:00pm Temporary to Permanent Pertemps West Bromwich are currently recruiting for a Service Desk Coordinator to join a busy and growing company based in Wednesbury. This is a fantastic opportunity for someone with strong customer service, coordination and organisational skills who enjoys working in a busy environment and is looking for a long-term opportunity with the potential to become permanent.

The Role:

As a Service Desk Coordinator, your duties will include:

• Acting as a key point of contact for customers and providing regular updates
• Booking engineers onto customer jobs and appointments
• Checking engineers' schedules and locations to ensure jobs are coordinated effectively
• Liaising with customers to arrange services and appointments
• Keeping customers informed of engineer attendance and job progress
• Keeping invoices and costings up to date
• Completing accurate data entry
• Providing general office and service desk support to the wider team
• Assisting with any other duties as required

The Ideal Candidate:

• Previous experience in a customer service, coordination or office-based role is desirable
• Must be confident and comfortable speaking to customers over the telephone
• Excellent verbal and written communication skills
• Strong customer service skills and a professional telephone manner
• Strong organisational skills and excellent attention to detail
• Confident using computer systems and Microsoft Office
• Able to manage multiple tasks and prioritise effectively
• Comfortable working in a busy, fast-paced environment
• Reliable, organised and proactive
• Flexibility with start times is essential

Hours & Pay:

Monday to Friday Start time between 7:30am and 8:30am, depending on business requirements Finish time: 5:00pm £12.71 per hour Temporary to permanent opportunity

If you have previous customer service, coordination or service desk experience, are confident speaking to customers over the phone and is looking for a long-term opportunity.