Customer Service Executive

Jobs.co.uk; Wolverhampton; On-site; GBP 16,000 - 23,000; Full time

Job summary

Jobs.co.uk in Wolverhampton is seeking a Customer Service Executive to join a small 12-person office at a waste removal company. The role is full-time and temporary with potential to become permanent, working Mon-Fri 8:00am-4:30pm, with a 1-hour unpaid lunch break and paid overtime on Saturdays when trained.

You will handle enquiries, resolve issues and maintain high service standards, using strong communication and confidence to manage a varied workload in a busy customer service environment.

Qualifications

• Excellent customer service and communication skills required.
• Professional, hardworking and reliable.
• Confident and professional approach when dealing with customers.
• Good people skills and ability to work in a small team.

Responsibilities

• Handle customer service calls relating to waste removal
• Take bookings
• Deal with pricing enquiries
• Handle general enquiries and customer queries
• Resolve complaints and disputes
• Deal with trade waste contracts and related calls
• Respond to emails regarding bookings, enquiries, queries and disputes
• Provide a professional, helpful and efficient service to customers

Skills

Customer service

Communication

Professionalism

Teamwork

Office environment

Job description

About the Role

This full-time Customer Service Executive position in Wolverhampton offers £14.36 per hour, working Monday to Friday, 8:00am until 4:30pm, with an unpaid hour for lunch. The successful candidate will join a small office team of twelve at a waste removal company, handling enquiries, resolving issues and maintaining excellent standards of service. Strong communication, confidence and a professional manner are essential, alongside the ability to manage a varied workload. Saturday overtime becomes available once fully trained, paid at 150 per cent. The contract begins on a temporary basis with potential to become permanent for the right person.

• Hourly Rate: £14.36 per hour
• Hours: Monday–Friday, 8:00am–4:30pm
• Lunch: 1-hour unpaid lunch break
• Overtime: Saturday overtime once per month when fully trained, paid at 150% (£21.54 per hour)
• Contract: Temp to perm opportunity for the right person
• Location: Wolverhampton

Pertemps Wolverhampton are currently looking for a Customer Service Executive to join a busy waste removal company. This is a great opportunity to join a small, friendly team of 12 people based in an office environment. We are looking for someone who will be a great addition to the team. We are looking for someone who is professional, hardworking,confident, with excellent people skills and the ability to work well in a busy customer service environment.

The Role

You will be responsible for providing excellent customer service and dealing with a variety of customer enquiries, including:

• Handling customer service calls relating to waste removal
• Taking bookings
• Dealing with pricing enquiries
• Handling general enquiries and customer queries
• Resolving complaints and disputes
• Dealing with trade waste contracts and related calls
• Responding to emails regarding bookings, enquiries, queries and disputes
• Providing a professional, helpful and efficient service to customers

About You

We Are Looking For Someone Who

• Has excellent customer service and communication skills
• Is professional, hardworking and reliable
• Has a confident and professional approach when dealing with customers
• Has good people skills and enjoys working as part of a small team
• Is comfortable working in a busy customer service office
• Is confident speaking to customers over the phone and responding to emails
• Doesn\'t mind working in a waste removal environment

Temp to Perm

If you are confident, hardworking, professional and enjoy working with people in a busy office environment, we would love to hear from you.

Pertemps Wolverhampton