Customer Service Executive – Pub & Hospitality Growth

Commercial Ltd; Monkspath; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in the UK is seeking a Customer Service Executive to join their team on a contract basis until June 2026. This position is based in Monkspath and involves supporting Publicans by resolving queries and improving service delivery. Ideal candidates will have experience in the pub industry, strong communication skills, and the ability to build relationships. Benefits include 25 days of annual leave, a bonus scheme, and opportunities for career development.

Benefits

25 days annual leave plus 8 bank holidays

Bonus Scheme

Discounted Private Medical Insurance

Exclusive discounts on Dental Insurance

25% off food and drinks

Life Assurance

Early access to pay

High street discounts

Discounted gym membership

Learning & Development programmes

Qualifications

• Experience in the pub/drinks industry.
• Basic knowledge of MS Excel.

Responsibilities

• Influence Publicans to use the online ordering system.
• Build rapport with Publicans and internal stakeholders.
• Resolve customer queries effectively.
• Provide resolution via dedicated phone line and QMS.
• Liaise with supply chain partners.
• Support order and services fulfillment.

Skills

Customer service skills

Verbal communication skills

Relationship building

Sales techniques

MS Excel knowledge

Job description

A leading hospitality company in the UK is seeking a Customer Service Executive to join their team on a contract basis until June 2026. This position is based in Monkspath and involves supporting Publicans by resolving queries and improving service delivery. Ideal candidates will have experience in the pub industry, strong communication skills, and the ability to build relationships. Benefits include 25 days of annual leave, a bonus scheme, and opportunities for career development.