Customer Service Executive - PBH

AJ Walter Aviation; Slinfold; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aviation service provider based in Slinfold is seeking a Customer Service Executive to manage customer relationships and support service delivery. The role requires strong attention to detail, collaboration skills, and effective problem-solving abilities. The ideal candidate will thrive in a dynamic environment and will benefit from extensive training and development opportunities.

Benefits

Team fun budget

LinkedIn Learning access

Charity event participation

Onsite gym and great restaurant

Discretionary bonus

Relocation support

Qualifications

• Experience in a customer-facing role with proven problem-solving skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Willingness to train and learn about industry-specific tools like Quantum.

Responsibilities

• Manage customer requirements and order fulfillment.
• Coordinate with internal teams for timely delivery.
• Maintain communication with customers including contractual reviews.

Skills

Attention to detail

Collaboration

Problem-solving

Negotiation skills

Confident communication skills

Job description

The opportunity

We are seeking a Customer Service Executive to join us at our HQ based in Slinfold.

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long-term relationships, and delivering world-class services.

What you will be doing

• Manage customer requirements through technical research, market analysis, and Quantum interrogation
• Support order fulfilment including negotiation, vendor quality approval, and portal processing
• Coordinate with internal teams to ensure timely delivery and core component identification
• Oversee warranty, RMA, credit note, and off-core return processes
• Maintain clear communication with customers and vendors, including contractual review meetings
• Monitor and report on performance data against customer KPIs and SLAs
• Prepare and present operational data both internally and externally
• Investigate and resolve queries using quality systems to drive continuous improvement

About you

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to [e-mail].

• Collaboration is at the heart of everything you do; you'll be a key team player working closely with direct colleagues and other departments within the organisation
• You'll be attentive to detail, ensuring that our customers receive the right information the first time
• Self-motivated and able to work within a fast-paced environment
• You'll enjoy solving problems, sometimes ones that require input from team members
• Proven ability to solve problems promptly and effectively, generally customer-related
• You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills
• Confident communication skills
• It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

Why join us?

We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world.

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.
• Free access to LinkedIn Learning to support your development.
• Opportunities to take part in charity events, volunteering, and community projects.
• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.
• A discretionary bonus and private healthcare.
• Relocation support if you're moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CVs and will not be responsible for any fees related to unsolicited CVs.