Customer Service Executive - Partner Business

Daisy Communications; Nelson; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading telecom provider in the UK is looking for a Customer Service Representative. The role involves providing exceptional service to customers, maintaining positive relationships, and resolving issues efficiently. Ideal candidates should thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a proactive approach to problem-solving. This opportunity offers professional development and numerous benefits, including holiday perks and a referral bonus.

Benefits

25 days holiday plus bank holidays

£500 referral bonus

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Sim deals for family/friends

Retail discounts with over 1,200 retailers

Additional day off on birthday or wedding

Qualifications

• Demonstrate the ability to work within a fast-paced service environment.
• Competent in Microsoft Office packages.
• Ability to understand, analyze, and interpret data.
• Take ownership of issues from start to finish.
• Exhibit sound questioning and listening skills.
• Maintain professionalism and effective communication.
• Demonstrate problem analysis and solving skills.
• Show attention to detail in tasks.

Responsibilities

• Provide a right first-time level of service to meet customer expectations.
• Refer growth and revenue opportunities to the Business Partner.
• Support Business Partners with their customer base.
• Identify process issues and offer suitable resolutions.
• Build strong relationships with internal and external customers.
• Enter clear notes and relevant documents after each contact.
• Develop skills to manage customer queries and escalations.

Skills

Fast-paced environment

Microsoft Office proficiency

Data analysis skills

Ownership and follow-through

Questioning and listening skills

Flexible approach

Good interpersonal skills

Logical thinking

Teamwork

Assertive telephone manner

Professionalism

Communication skills

Problem-solving

Attention to detail

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely Fest the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: £23,809.50

Location: Nelson

Monday to Friday 8:30/9:00 Hawaii 17:00/17:30

• To provide a right first‑time level of service ensuring the customer expectations are met.
• To refer any growth, revenue or churn opportunities identified to the Business Partner & internal account manager associated to the account.
• To work closely with our Business Partners, fully supporting them with their customer base, enabling them to increase not only their customer base but for them to recognise Daisy as their preferred partner.
• Identify and elevate any process issues and offer suggestions/ideas for suitable resolutions. To build and maintain good working relationships with both internal and external customers.
• Establish and build strong relationships with other departments.
• Establishing and building rapport with customers, providing accurate and timely information to instil Читать confidence in our ability to deliver an exceptional level of service.
• To deliver against the key business objectives, business service level agreements and individual key performance indicators.
• Ensure clear, concise, and comprehensive notes are entered onto the systems after each contact, with relevant documents attached where necessary.
• To develop your core skills, to enable you to manage customer queries, objections, and escalations to a final resolution.

Qualifications

• Be able to demonstrate an ability to work within a fast‑paced environment within the service industry.
• Competent with all Microsoft packages.
• Ability to understand, analyse and interpret data.
• Take ownership of issues and follow through to conclusion.
• Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
• Can do attitude with a flexible approach to work.
• To build and maintain good working relationships with both internal and external customers.
• Be able to demonstrate a logical thought process, meeting customer demands and expectations.
• Ability to work well as an individual and as part of a team.
• Possess excellent, assertive, and controlled telephone manner.
• A high level of professionalism.يلة اExcellent communication skills – both verbal and written.
• Problem analysis/solving.
• Attention to detail.

Additional Information

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What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted the UK’s no.1 Telecoms company in 2023.

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
• £500 referral scheme bonus.
• Professional development to help you achieve your personal goals.
• Eye care vouchers available and discounted Medicash membership.
• Sim deals for you and your family/friends.
• Access to discounts and savings at more than 1,200 retailers.
• An additional day off on your birthday or if you're getting married.

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