Customer Service Executive - Office Based - Renowned Retailer

Office Angels; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Superstar to join a client in Leeds. This role offers the chance to work in a friendly team with a hybrid model after probation. Candidates should have a clear phone manner, a friendly attitude, and previous customer service experience. Key responsibilities include handling incoming correspondence and troubleshooting customer issues. The position offers a salary of £24K along with a supportive work culture.

Benefits

Comprehensive onboarding plan

Influence product decisions

Wellbeing-focused workplace

Qualifications

• Experience in both phone and email communication.
• Ability to create a personal and respectful experience for customers.

Responsibilities

• Handle all incoming phone and email correspondence efficiently.
• Troubleshoot customer issues regarding orders and assembly guides.
• Keep customers informed at every stage of the process.

Skills

Clear and professional phone manner

Friendly and positive attitude

Previous customer service experience

Job description

Are you ready to join a growing business as part of a dynamic team? Do you long for weekends off and have a background in hospitality or retail?

We are thrilled to partner with a renowned retailer in Leeds to find a Customer Service Superstar for their ever-growing, friendly team. Our client is driven by ambition and has achieved remarkable success in recent years. They are seeking positive, motivated individuals to join them on their journey. If you are a confident communicator, passionate about people, and eager to be part of an exciting business, this opportunity is not to be missed!

Location

Leeds Dock (outskirts of the city centre), Hybrid Working after probation

Working Hours

2-week rotation (Week 1: 8am - 4pm, Week 2: 12pm - 8pm)

Start Date

Immediate

Salary

£24K (self-progression scheme available)

What makes this position so special?

• Work in a fantastic location, just a 15-minute walk from the train station
• Feel valued as your opinions influence product decisions
• Benefit from a comprehensive onboarding plan to ensure your success in their team
• Join a business that truly cares about its culture and team wellbeing

Brief Overview of Responsibilities

• Handle all incoming phone and email correspondence efficiently and effectively
• Create a personal and respectful experience for each customer
• Troubleshoot any customer issues regarding orders and assembly guides
• Keep customers informed at every stage of the process
• Assist with Trustpilot reviews

To be considered for this opportunity, you will have

• Clear and professional phone manner
• Friendly and positive attitude
• Previous customer service experience, ideally in both phone and email communication

We review applications daily, so keep an eye on your phone and emails as we can't wait to talk to you about this exciting opportunity!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.