Customer Service Executive

The Best Connection; Tamworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Executive in Tamworth. This role involves providing updates on service jobs, liaising with service teams, and ensuring high customer satisfaction. The ideal candidate should possess excellent communication skills and a strong customer service mindset. Benefits include weekly pay, pension contributions, and 28 days of paid annual leave. This is a fantastic opportunity to join a busy and professional team.

Benefits

Weekly pay - every Friday

Online payslips

Pension contribution

Ongoing temporary assignment

28 days paid annual leave (pro-rata for PAYE)

Inclusive of statutory holidays

Qualifications

• Experience in a customer service environment is essential.
• Ability to provide solution-focused customer service.
• Strong organizational skills for managing multiple tasks.

Responsibilities

• Provide regular updates to customers on servicing and repairs.
• Liaise with service teams regarding job progress.
• Manage customer approvals before work proceeds.
• Record job notes in service management systems.

Skills

Excellent communication skills

Very good telephone manners

Strong customer service mindset

Positive and flexible attitude

Professional approach

Job description

The Best Connection are recruiting a Customer Service Executive for our client based in the Tamworth area. This is a fantastic opportunity for someone with excellent telephone manners and a strong customer service background to join a busy and professional team.

Hours, Days & Pay

• Monday to Friday

• 08:00 - 16:00 or 09:00 - 17:00

• £12.85 - £14.50 per hour (depending on experience)

Job Overview

This role focuses on progressing service and repair jobs efficiently while keeping customers fully informed. You will act as a key link between customers, field service engineers, parts suppliers, and internal teams to ensure smooth job turnaround and high levels of customer satisfaction.

Key Responsibilities

• Provide regular updates to customers on servicing, repair, and breakdown jobs

• Liaise with service teams regarding attendance, diagnostics, parts availability, and progress

• Chase outstanding service, repair, and breakdown quotations

• Update service management systems with accurate job notes and statuses

• Clearly explain repair requirements, costs, and timescales to customers

• Record customer approvals before work proceeds

• Manage expectations during urgent or breakdown situations

• Deliver a professional, solution-focused customer service experience

Personal Attributes Required

• Excellent communication skills
• Very good telephone manners
• Positive and flexible attitude
• Strong customer service mindset
• Professional approach at all times

Benefits of Working with The Best Connection

• Weekly pay - every Friday

• Online payslips

• Pension contribution
• Ongoing temporary assignment

• 28 days paid annual leave (pro-rata for PAYE, inclusive of statutory holidays)

The Best Connection is acting as an Employment Business in relation to this vacancy.