Customer Service Executive

The Best Connection Group Limited; Redditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking two Customer Service Executives to join their team in Redditch. The role involves responding to customer inquiries via email and social media, providing excellent customer service. Strong communication and organizational skills are required. The position offers £12.50 per hour, with working hours from 09:00 to 17:00, Monday to Friday.

Benefits

Modern state-of-the-art facility

Relaxation breakout rooms

Pool tables and table tennis

Qualifications

• Experience in customer service and administration required.
• Strong written communication and IT skills necessary.
• Ability to work collaboratively in a team.

Responsibilities

• Respond to customer queries via email and live chat.
• Provide information about products and orders.
• Adhere to confidentiality and GDPR guidelines.

Skills

Customer service experience

Strong written communication skills

IT literacy

Organizational skills

Attention to detail

Team working skills

Professional attitude

Job description

Overview

Our Client, ranked the number one fastest-growing private company in The Sunday Times 100 2022, AYBL has quickly become one of the most iconic active-wear brands worldwide since launching in the UK in 2018.

Fantastic opportunity available. We are recruiting for two Customer service executives to join their exciting and expanding team! £12.50 per hour. With start dates from Mid-October 2025, Located on Velocity Way Redditch.

Role

Main Purpose of the Role;

• The customer service executive\'s role is to respond to queries from our customers via email and social media in a timely manner ensuring customer satisfaction.

Responsibilities and duties

• Resolving and responding queries via email or live chat messenger in a professional and timely manner
• Responding to queries about our AYBL products
• Liaise with buying department to understand when stock is due in
• Liaise with warehouse department to understand when orders will be sent out
• Using the online systems to change, cancel or create orders - If you have used AI service platforms or Intercom that would be welcomed!
• Refer unsolved queries to the manager
• Adhere to confidentiality / GDPR
• Give recommendations for the website/ customer service department
• Deliver excellent customer service

Experience required

• Customer service and admin experience
• IT literacy across systems, websites and office programmes
• Organised, with excellent attention to detail
• Strong written communication skills
• Trustworthy and understanding of confidentiality issues
• High level of concentration
• Strong communication skills
• Professional, tactful and friendly attitude
• Excellent team working skills

Working hours / Pay

• 09.00 - 17.00 Monday to Friday - May involve Saturdays if required.
• £12.50 per hour
• Working in a modern, vibrant state of the art facility
• Breakout rooms - Relax in style during your breaks
• Pool tables / Table tennis - If you don\'t want to relax and fancy a game during your breaks

Call the team today on 01527 591141 to find out more.