Customer Service Executive

Intro Personnel; Newcastle-under-Lyme; On-site; GBP 22,000 - 26,000; Full time

Job summary

A customer service firm in Newcastle-under-Lyme is looking for a Customer Service Executive to provide exceptional support across various platforms. The role involves managing customer returns, collaborating with Sales and Purchasing teams, and maintaining key reports. Candidates should have strong communication skills and a commitment to customer satisfaction. The position offers a permanent, full-time schedule with hours from 9 AM to 5:30 PM, Monday to Friday.

Responsibilities

• Provide professional front-line customer service across multiple methods and platforms.
• Handle customer returns and shipment queries, liaising with couriers and the Returns Department.
• Collaborate with the Sales and Purchasing teams to resolve product-related queries.
• Working with colleagues to ensure timely customer replacements, refunds and aftercare.
• Maintaining and distributing key reports and spreadsheets.
• Maintaining positive platform feedback by delivering exceptional service.
• Provide online sales and merchandising support.

Job description

CUSTOMER SERVICE EXECUTIVE

NEWCASTLE UNDER LYME AREA

PERMANENT

FULL TIME HOURS 9AM 5.30PM MON-FRI

£26K

THE ROLE

• Provide professional front-line customer service across multiple methods and platforms
• Handle customer returns and shipment queries, liaising with couriers and the Returns Department
• Collaborate with the Sales and Purchasing teams to resolve product-related queries
• Working with colleagues to ensure timely customer replacements, refunds and aftercare
• Maintaining and distributing key reports and spreadsheets as required including, but not limited to, the Config planner and delivery schedule
• Maintaining positive platform feedback by delivering exceptional service and proactively addressing issues
• Provide online sales and merchandising support / cover including, but not limited to, raising orders, product review and stock status