Customer Service Executive

C4S Search Ltd; Chippenham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading recruitment agency in Chippenham is looking for a Customer Service Executive to join a growing team. In this role, you will provide top-notch service, manage orders, and support customer experience initiatives. The ideal candidate will have excellent communication skills, a friendly attitude, and experience in customer service or sales support. Enjoy comprehensive benefits such as bonus schemes, extra holiday, and opportunities for career growth.

Benefits

33 days paid holiday

Birthday off

Company-wide bonus scheme

Employee Assistance Programme

Employer pension contribution

Regular reward and recognition initiatives

Qualifications

• Friendly and approachable with a customer-first attitude.
• Strong organisational skills and ability to manage multiple tasks.
• Previous experience in customer service or B2B sales support.

Responsibilities

• Provide professional assistance to customers via phone and email.
• Manage orders and returns efficiently.
• Keep customers informed on stock availability and delivery schedules.
• Identify opportunities to upsell or cross-sell products.

Skills

Customer-first attitude

Excellent communication skills

Strong organisational skills

Attention to detail

Previous experience in customer service

Confidence using CRM/ERP systems

Job description

Location: Chippenham

Salary: £25,000 – £27,000 DOE

Contract Type: Permanent, Full-Time

Working Arrangement: Office-based

ABOUT THE BUSINESS

This is an exciting opportunity to join a well-established and growing organisation within the footwear industry. Known for delivering high-quality products and exceptional customer service, the company is committed to innovation, sustainability, and continuous improvement. Due to ongoing growth and a strong reputation in the market, they are looking to expand their customer service team.

THE CUSTOMER SERVICE EXECUTIVE OPPORTUNITY

As a key member of the team, you will play a vital role in ensuring customers receive outstanding service and support. Your responsibilities will include:

• Providing professional, accurate, and timely assistance to customers via phone and email.
• Managing orders and returns efficiently, ensuring compliance with SLAs.
• Keeping customers informed on stock availability, pricing, and delivery schedules.
• Processing special orders (including Amazon) and coordinating shipping documentation.
• Handling payments and resolving account queries.
• Collaborating with sales representatives to prepare stock reports and update pricing.
• Identifying opportunities to upsell or cross-sell products to meet customer needs.
• Supporting customer experience improvements through feedback and NPS initiatives.
• Maintaining sustainability-related data within company systems.

YOUR KEY SKILLS

To succeed in this role, you will bring:

• A friendly, customer-first attitude with excellent communication skills.
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks.
• Previous experience in customer service, order processing, or B2B sales support.
• Confidence using CRM or ERP systems (EDI experience is advantageous).

WHY YOU'LL LOVE WORKING HERE

• 33 days paid holiday (including bank holidays and end-of-year closure).
• Your birthday off.
• Company-wide bonus scheme.
• Employee Assistance Programme.
• Employer pension contribution (3% with Aegon).
• Regular reward and recognition initiatives.
• Genuine opportunities for career growth within a stable and successful business.

If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office.