Customer Service Executive

Lord Search & Selection; Chester; On-site; GBP 35,000; Full time

Job summary

A well-established international manufacturing business in Chester is seeking a Customer Service Executive to manage B2B client relations. This role offers a variety of responsibilities from order confirmation to delivery tracking, aimed at driving customer satisfaction. The ideal candidate has experience in customer service, especially within manufacturing, and will benefit from a supportive team culture and clear career development pathways.

Benefits

Varied and impactful role

Clear career development pathway

International exposure

Qualifications

• Experience in customer service within manufacturing or industrial sectors.
• Proven record supporting B2B clients.
• Self-starter thriving in fast-paced environments.

Responsibilities

• Be the main contact for B2B clients post-order confirmation.
• Manage aftersales communication and delivery tracking.
• Drive customer satisfaction through proactive support.

Skills

Customer service expertise

B2B communication

Relationship-building skills

Proactivity

Tools

SAP

ERP systems

Job description

Overview

Location: Chester • Salary: circa £35,000 per annum • Join a Global Leader in Manufacturing. We’re partnering with a well-established international manufacturing business to recruit a Customer Service Executive for their UK operation in the North West. This standalone role offers variety, autonomy and the chance to work closely with both UK and European teams. If you’re a proactive, organised professional with a passion for customer service and experience in B2B environments, this could be your next career move.

Responsibilities

• Be the main point of contact for B2B clients post-order confirmation.
• Manage aftersales communication, delivery tracking, and issue resolution.
• Drive customer satisfaction through proactive support and service.
• Internal Coordination — Liaise with production to ensure product specifications are met; partner with the quality team to uphold standards; coordinate with logistics for timely dispatch and delivery; collaborate with accounts to ensure accurate billing and transactions.

Administration & Reporting

• Maintain detailed records of customer interactions and service issues.
• Support reporting requirements for the European Head Office.

Future Development

• Potential to grow into sales support or account management.

About You

• Experience in customer service within manufacturing or industrial sectors.
• Proven track record supporting B2B clients.
• Familiarity with SAP or similar ERP systems (highly desirable).
• Strong communicator with excellent relationship-building skills.
• Self-starter who thrives in a fast-paced, autonomous role.
• Understanding of B2B supply chains and dynamic sales environments is a plus.

What’s on Offer

• A varied and impactful role in a respected international business.
• Autonomy and the chance to build strong cross-functional relationships.
• Clear pathway for career development.
• Supportive team culture and international exposure.

Interested? Send your CV quoting reference number 10144