Customer Service Executive

Staffline Group; Castleford; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading workforce solutions provider in Castleford is seeking a Customer Service Executive to join their growing team. This role involves managing customer interactions across various channels, resolving issues, and ensuring satisfaction. Ideal candidates will have previous customer service experience and excellent communication skills. This full-time position offers a salary between £25,000 and £26,000 per annum, with benefits including free parking and full training provided.

Benefits

Free car parking on site

Uniform provided

Full training provided

Qualifications

• Previous experience in a customer service or contact centre environment.
• Strong problem-solving ability and a calm, patient manner.
• Ability to multitask and prioritise workload.

Responsibilities

• Make daily calls to generate repeat orders.
• Manage incoming calls, emails, and chats.
• Resolve customer issues efficiently and empathetically.
• Identify opportunities to improve customer service processes.

Skills

Customer service experience

Excellent communication skills

Problem-solving ability

IT skills including MS Office

Willingness to learn

Job description

We are seeking a friendly, proactive, and customer-focused Customer Service Executive to join our client's growing team based in Castleford. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

The rate of pay is £25000 - £26000 per annum. This is a full-time role working fixed shifts and the hours of work are: 8:30am to 5pm.

Your Time at Work

As a Customer Service Executive you will be responsible for:

• Making daily calls in accordance with the call diary to generate repeat orders
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Growing and developing new and lapsed accounts
• Maintaining accurate records of customer interactions using CRM systems.
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations.

Our Perfect Worker

What We're Looking For:

• Previous experience in a customer service or contact centre environment
• An interest in progressing to a management position
• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

Key Information and Benefits

• Earn £25000 - £26000 per annum
• Full‑time
• Free car parking on site
• Uniform provided
• Full training provided

Job Ref: 1BUNZLHC

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third‑party websites, without prior written consent from Staffline.