Customer Service Engineer

Roc Search GmbH; England; On-site; GBP 40,000; Full time

Job summary

A leading UK manufacturer is looking for a Service & Support Engineer to join their After Sales team. This customer-facing field role involves service, calibration, and technical support of testing equipment across the UK and occasional travel to Ireland. The ideal candidate has experience in maintenance or field service roles, strong skills in electrical and pneumatic systems, and excellent customer service abilities. A competitive salary of circa £40k plus bonus is offered, along with full training and growth opportunities.

Benefits

Competitive salary

Bonus/commission after probation

Full training

Growth opportunities

Qualifications

• Time-served maintenance/field service technician or engineer.
• Strong experience with electrical and pneumatic systems.
• Confident communicator with strong customer-service skills.

Responsibilities

• Carry out service, maintenance and calibration of test equipment.
• Provide technical support via phone/email.
• Manage aftersales activities including quotations and customer updates.

Skills

Maintenance/field service technician experience

Experience with electrical systems

Experience with pneumatic systems

PLC principles understanding

Customer-service skills

Problem-solving ability

Record-keeping accuracy

UK driving licence

Willingness to travel

Job description

A leading UK manufacturer of specialist testing equipment is seeking a Service & Support Engineer to join their growing After Sales team. This is a customer-facing field role involving service, calibration, technical support and installation work across the UK, with occasional travel to Ireland. Full product training will be provided.

The Role:

You will carry out service, maintenance and calibration of corrosion test equipment at customer sites, provide technical support by phone/email, and manage aftersales activity including quotations, scheduling and customer updates. The role also includes installing new systems, supporting customer training, producing quality documentation, and identifying opportunities for consumables or equipment upgrades. When required, you'll assist production teams at the UK facility.

What We're Looking For:

• Time-served maintenance/field service technician or engineer
• Strong experience with electrical and pneumatic systems
• Understanding of PLC principles (advantageous, not essential)
• Confident communicator with strong customer-service skills
• Good problem-solving ability and accurate record-keeping
• Full UK driving licence
• Comfortable with UK-wide travel

This position offers a competitive base salary of circa £40k plus bonus/commission once probation is passed, as well as full training and the opportunity to develop within a growing technical environment.

Interested?

Reply with your CV to register your interest or request more details.