Customer Service Desk Administrator

Reliance High Tech; Bracknell; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading security solutions provider in Bracknell is seeking a Customer Service Administrator to deliver outstanding support to clients. This full-time role involves various responsibilities, including quoting customers, managing invoices, and collaborating within a team. The ideal candidate will have excellent communication skills, be computer literate, and possess prior experience in a customer service or administration role. Applicants should be enthusiastic, organized, and able to handle pressure effectively.

Qualifications

• Customer Service experience is desirable.
• Enthusiastic and willing to learn.
• Positive approach required.

Responsibilities

• Identify chargeable Reactive & PPM work through call verification.
• Quote customers and manage JS34 within Joblogic.
• Invoicing through Joblogic and resolving queries.
• Handle customer queries via telephone and email.

Skills

Excellent communication skills

Computer literate

Experience of using COINs or another accounts system

Business administration

Experience in an accounting support role

Quote preparation

Billing or invoicing

Excellent time management

Team player

Ability to work under pressure

Ability to prioritise workload

Calm under pressure

Ability to multitask

Desire to provide a good level of service

Tools

MS Office applications (especially Excel)

Joblogic

Job description

We are looking for a Customer Service Administrator to provide outstanding Customer Service to our clients to work within our Customer Service Centre based in Bracknell. The role is varied and fast paced whilst equally rewarding working on your own and with the team to resolve issues. This is a full-time role Monday - Friday 40 hours a week with varied shifts between 8.00am and 6pm., The role involves.

Responsibilities

• To identify chargeable Reactive & PPM work through the call verification process
• Quoting customers for work where required by managing the JS34 within Joblogic.
• Raise orders for subcontractors and third-party suppliers when requested
• Manage and allocate PO's to job as they come in
• Updating Joblogic with Parts Information
• Resolve invoice queries
• To request purchase order for the work carried out where it has not yet been provided
• Invoicing through Joblogic
• Attend monthly reviews for chargeable work
• Create customer Dashboards with a chargeable element
• Producing Client dashboards weekly/monthly
• Resolving any queries from billing
• Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA's.
• Provide support to the Customer Service Desk Coordinators
• Responding to internal emails promptly and efficiently
• Updating Job Logic with latest status and notes accordingly
• Raising and sending orders for required equipment as requested by engineers to complete fault calls.
• Raise orders to third-party suppliers for support agreements and for specialist subcontractors.
• Complete any other duties requested by your line manager to allow operation of the service desk.
• Perform all duties professionally, promptly, and efficiently.

Qualifications & Skills

• Excellent communication skills - both written & verbal
• Computer literate with good knowledge of MS Office applications especially Excel and similar
• Experience of using COINs or another accounts system
• Business administration
• Experience in an accounting support or administration role
• Quote preparation
• Billing or invoicing
• Excellent time management and organisational skills
• Team player who is willing to learn and drive initiatives forward.
• The ability to work under pressure and meet Customer SLAs is essential.
• Ability to prioritise workload.
• Calm under pressure.
• Ability to multitask
• Desire to provide a good level

Your Profile Customer Service experience is desirable, the successful candidate must be enthusiastic, willing to learn and have a positive approach. The role will suit someone who is team orientated, self-motivating and success driven.

About the Company

Installation Services Maintenance Services Monitoring Services Lone Worker Protection Reliance Elevate Our Sectors Healthcare Data Centres Logistics Corporate Public Services Utilities Education Infrastructure Criminal Justice and Police, Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus