Customer Service Coordinator

Tarmac Trading Ltd; Loughborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading construction firm located near Loughborough is seeking a Customer Service Coordinator to join their team part-time. The role involves responding to customer enquiries via telephone and email, ensuring orders are processed swiftly, and collaborating with internal teams. The ideal candidate will have excellent communication skills, a confident phone manner, and the ability to handle pressure while maintaining superb attention to detail. Competitive benefits, including a bonus scheme and development opportunities, are offered.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to discount rewards

Employee Assistance helpline

Training and development opportunities

Qualifications

• Experience in a similar customer service role engaging with stakeholders.
• Demonstrated ability to manage customer enquiries effectively.
• Flexibility and resilience when working under pressure.

Responsibilities

• Be the initial point of contact for customers.
• Ensure high levels of customer care at all times.
• Collaborate with the team to resolve customer queries.

Skills

First class customer service and communication skills

Ability to deal with stakeholders

Confident telephone manner

Superb attention to detail

Positive can-do attitude

Flexibility to work in a team environment

Confidence in the use of IT systems

Tools

Salesforce CRM

MS Word

MS Excel

Job description

Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference?

We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac Hub in Mountsorrel, Quorn, near to Loughborough, Leicestershire working on a part time basis. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Thursday and Friday 8am - 5pm. Then 4 hours on Wednesday afternoon 1pm-5pm. You will also work occasional Saturday morning on a rota basis (1 in 8).

As well as Loughborough this role is easily accessible from Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby-de-la-Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinkley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent and the surrounding areas.

At Tarmac, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

Main Responsibilities

Reporting to the Customer Service Supervisor the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.

Your role as a Customer Service Coordinator will include:

• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
• Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
• Completing data entry and order processing tasks
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
• Inputting accurate customer data into the CRM system
• Building relationships with the key stakeholders in the account base
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability
• Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands

The Ideal Candidate

The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:

• First class customer service and communication skills
• Ability to deal with stakeholders at all levels both internally and externally
• Confident telephone manner
• Superb attention to detail
• Positive can-do attitude
• An approachable and engaging manner
• Ability to demonstrate tenacity and resilience when working under pressure
• Flexibility to work in a successful team environment
• A desire to grow and be successful
• Confidence in the use of IT systems including MS Word and Excel
• Experience of Salesforce CRM advantageous but not essential (training provided)

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it's important that our people come from a variety of different backgrounds, therefore prior technical experience isn't always necessary for success.

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.

Ready to build your future? Click Apply to get started. Please note: we sometimes close roles early due to high interest, so don't wait too long!

Tarmac Trading Limited