Customer Service Coordinator - Housing

Approach Personnel; Basildon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading housing developer in Essex is seeking a Customer Service Co-ordinator to enhance communication between customers and site teams. The role demands expertise in customer service, strong verbal and written communication, and proficiency in Microsoft Office applications. Responsibilities include organizing repairs and managing customer care administration. This permanent position offers a competitive salary, generous leave, and potential bonuses.

Benefits

Competitive basic salary (D.O.E)

Generous annual leave entitlement and bank holidays

Bonus potential

Potential future career growth

Qualifications

• Experience in customer services, preferably in new build housing.
• Ability to create accurate reports.
• Strong verbal and written communication skills.

Responsibilities

• Liaise between customers, site teams, and maintenance operatives.
• Organize repairs and address complaints.
• Manage communication and administration related to Customer Care.

Skills

Customer service expertise

Effective communication

Report writing

Computer skills

Tools

Microsoft Word

Microsoft Excel

Job description

Are you an experienced customer service professional with a background in New Build Housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Service Co-ordinator to join them on a permanent basis out of their Essex office. As a Customer Service Co-ordinator, you will be responsible for liaising between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

• Competitive basic salary (D.O.E)
• Generousannual leave entitlement + bank holidays
• Bonus potential
• Potential future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Wordand Excel)

Key Responsibilities :

• Manage all communication and administration related to Customer Care.
• Resolve ...