Customer Service Coordinator

Tarmac Trading Limited; Tonbridge and Malling; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A leading construction materials company is seeking a Customer Service Coordinator in Tonbridge and Malling. In this role, you will be the primary point of contact for customers, owning enquiries and orders while maintaining high standards of customer care. Key responsibilities include data entry, communication with various departments, and fostering customer relationships. A positive attitude, attention to detail, and excellent communication skills are essential. The position offers opportunities for hybrid working after training and various employee benefits.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to discounts

Employee Assistance helpline

Training and development opportunities

Qualifications

• Confident in the use of IT systems.
• Demonstrate first-class customer service.
• Great communication skills with the ability to demonstrate tenacity and resilience.

Responsibilities

• Take full ownership of customer enquiries and orders via telephone and email.
• Perform accurate data entry and sales processing.
• Communicate regularly with internal departments for seamless service delivery.

Skills

Customer service

IT systems proficiency

Effective communication

Attention to detail

Job description

Overview

Are you a proactive and customer-focused individual seeking your next permanent opportunity in a dynamic environment? If so, we may have just the role for you. We're currently looking for a dedicated Customer Service Coordinator to join our team and play a key role in delivering exceptional service to our valued customers. As a Customer Service Coordinator, you will work collaboratively across our Customer Service Team, acting as the primary point of contact for our customers and representing the face of Tarmac.

Responsibilities

• Taking full ownership of customer enquiries and orders via telephone and email, ensuring resolution from initial contact through to completion.
• Delivering a consistently high level of customer care, ensuring every interaction is positive and professional.
• Performing accurate data entry and sales processing, maintaining data integrity throughout your daily tasks.
• Collaborating with team members to clarify information, resolve issues, and share insights.
• Identifying opportunities for process improvement and contributing to the continuous enhancement of our services.
• Maintaining accurate customer records within the CRM system.
• Communicating regularly with internal departments such as Finance, Depot, and Purchasing to ensure seamless service delivery.
• Supporting the wider team in delivering in-demand products and contributing to business profitability.
• Building and nurturing relationships with key stakeholders in your account base, introducing new products and technologies.
• Developing strong product knowledge and staying informed about market trends through training, research, and self‑study.
• The role is Monday‑Friday with a rostered Saturday AM in rotation; after successful training an element of rostered hybrid working is open.

Qualifications

• Confident in the use of IT systems.
• Positive and approachable manner.
• Able to pick up new systems quickly, with full training provided.
• Demonstrate first‑class customer service.
• High attention to detail with a positive “can‑do” attitude.
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure.
• Enjoy an extremely fast paced; team‑based environment.

Benefits

• Bonus scheme.
• Enhanced holiday entitlement.
• Contributory pension scheme.
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to the Employee Assistance helpline for free and confidential advice.
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause.
• Training and development opportunities.

We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you. Ready to build your future?