Customer Service Coordinator

Pertemps; Swindon; On-site; GBP 28,000 - 30,000; Full time

Job summary

Pertemps is seeking a Customer Service Coordinator in Swindon to manage customer interactions and claims efficiently. This permanent position offers a competitive salary, Monday to Friday hours, and opportunities for skills development in a supportive work environment.

Qualifications

• Previous experience in customer service, ideally within automotive, insurance, or a similar fast-paced environment.
• Strong telephone manner and excellent communication skills.
• Confident managing multiple systems and online portals.

Responsibilities

• Handling inbound and outbound calls in a professional and friendly manner.
• Updating customers on the progress of their claims and vehicle repairs.
• Maintaining accurate and up-to-date records across all systems.

Skills

Communication

Customer Service

Organizational Skills

Attention to Detail

Team Player

Job description

Customer service coordinator

Location: Swindon SN2

Salary: £28,000 - £30,000 DOE | Mon-Fri 08:00- 17:00 | Permanent position

Swindon Pertemps is currently recruiting on behalf of our client based in the SN2 area of Swindon for a confident Customer Service Coordinator. You’ll play a vital role as the key point of contact, confidently managing a high volume of customer interactions and taking full responsibility for delivering exceptional service every day.

This is an exciting opportunity to develop your skills and progress your career within a supportive and growing company.

Key responsibilities:

• Handling inbound and outbound calls in a professional and friendly manner
  
  
• Updating customers on the progress of their claims and vehicle repairs
  
  
• Managing online insurance portals to keep claim information current
  
  
• Processing invoices and tracking policy excess payments
  
  
• Coordinating courtesy car arrangements
  
  
• Liaising with insurers regarding accident claims
  
  
• Maintaining accurate and up-to-date records across all systems
  
  

What we’re looking for:

• Previous experience in customer service, ideally within automotive, insurance, or a similar fast-paced environment
  
  
• Strong telephone manner and excellent communication skills
  
  
• Confident managing multiple systems and online portals
  
  
• Organised, detail-oriented, and able to prioritise tasks effectively
  
  
• A team player with a can-do attitude and willingness to learn
  
  

Call Pertemps and ask for Snix on 01793 615021 to find out more and apply today!