Customer Service Coordinator

Tarmac; Maidstone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading construction services company is looking for a Customer Service Coordinator in Maidstone. This role involves managing customer enquiries, ensuring a high level of service, and maintaining accurate records. Ideal candidates are IT proficient with exceptional communication skills and a customer-focused attitude. The position offers industry-leading rewards, including a bonus scheme, enhanced holiday entitlement, and opportunities for training and development. Join a culture that values diversity and inclusion, and build your future with us.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee assistance helpline

Training and development opportunities

Qualifications

• Confident in the use of IT systems and can pick up new systems quickly.
• Demonstrate first-class customer service with a positive attitude.
• Great communication skills, able to work under pressure.

Responsibilities

• Own customer enquiries and orders via telephone and email.
• Deliver high levels of customer care and maintain data integrity.
• Collaborate with team members to enhance service quality.

Skills

IT proficiency

Customer service

Communication skills

Attention to detail

Team collaboration

Job description

Customer Service Coordinator

Job Description

Are you a proactive and customer-focused individual seeking your next permanent opportunity in a dynamic environment? If so, we may have just the role for you. We're currently looking for a dedicated Customer Service Coordinator to join our team and play a key role in delivering exceptional service to our valued customers.

Main Responsibilities

• Taking full ownership of customer enquiries and orders via telephone and email, ensuring resolution from initial contact through to completion
• Delivering a consistently high level of customer care, ensuring every interaction is positive and professional
• Performing accurate data entry and sales processing, maintaining data integrity throughout your daily tasks
• Collaborating with team members to clarify information, resolve issues, and share insights
• Identifying opportunities for process improvement and contributing to the continuous enhancement of our services
• Maintaining accurate customer records within the CRM system
• Communicating regularly with internal departments such as Finance, Depot, and Purchasing to ensure seamless service delivery
• Supporting the wider team in delivering in-demand products and contributing to business profitability
• Building and nurturing relationships with key stakeholders in your account base, introducing new products and technologies
• Developing strong product knowledge and staying informed about market trends through training, research, and self-study

The role of Customer Service Coordinator is a Monday - Friday role with a rostered Saturday AM in rotation- after successful training the role is open to an element of rostered hybrid working across the team

The Ideal Candidate

• Confident in the use of IT systems
• Positive and approachable in your manner
• Able to pick up new systems quickly, with full training provided
• Demonstrate first class customer service
• A high attention to detail with a positive ‘can-do’ attitude
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
• Enjoy an extremely fast paced; team-based environment

The role is based ourSnodlandoffice inKentand is commutable from Maidstone, Chatham, Rochester, Gillingham, Hempstead, Sevenoaks, Orpington, Swanley, Dartford, Bromley, Tonbridge, Gravesend, Rainham, Swanley, Sittingbourne and the surrounding areas.

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including :

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future?