Customer Service Coordinator

Tarmac Trading Ltd; Maidstone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials provider is seeking a dedicated Customer Service Coordinator to enhance service delivery in Maidstone. This role is pivotal in managing customer inquiries and promoting products. The ideal candidate will demonstrate strong IT skills and exceptional customer service in a fast-paced team environment. The position offers opportunities for professional development and a hybrid working model after training, providing balance between office presence and remote work.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee discounts through Tarmac Reward

Employee Assistance helpline

Inclusive employee communities

Training and development opportunities

Qualifications

• Confident in the use of IT systems.
• Proactive and approachable attitude.
• Ability to adapt quickly to new systems.
• Demonstrates first-class customer service.
• Strong attention to detail and a positive attitude.
• Great communication skills, able to work under pressure.
• Enjoys fast-paced, team-based environment.

Responsibilities

• Take ownership of customer enquiries and orders via phone and email.
• Deliver high levels of customer care in every interaction.
• Perform accurate data entry and sales processing.
• Collaborate with team members to resolve issues.
• Identify process improvement opportunities.
• Maintain accurate customer records in CRM system.
• Communicate regularly with internal departments.
• Support team in delivering products and profitability.
• Build and maintain relationships with stakeholders.
• Develop strong product knowledge through continuous learning.

Skills

IT systems proficiency

Customer service

Attention to detail

Communication skills

Job description

Customer Service Coordinator

Job Description

Are you a proactive and customer-focused individual seeking your next permanent opportunity in a dynamic environment? If so, we may have just the role for you. We're currently looking for a dedicated Customer Service Coordinator to join our team and play a key role in delivering exceptional service to our valued customers.

Main Responsibilities

As a Customer Service Coordinator, you will work collaboratively across our Customer Service Team, acting as the primary point of contact for our customers and representing the face of Tarmac. Your role will be varied and impactful, including but not limited to:

• Taking full ownership of customer enquiries and orders via telephone and email, ensuring resolution from initial contact through to completion
• Delivering a consistently high level of customer care, ensuring every interaction is positive and professional
• Performing accurate data entry and sales processing, maintaining data integrity throughout your daily tasks
• Collaborating with team members to clarify information, resolve issues, and share insights
• Identifying opportunities for process improvement and contributing to the continuous enhancement of our services
• Maintaining accurate customer records within the CRM system
• Communicating regularly with internal departments such as Finance, Depot, and Purchasing to ensure seamless service delivery
• Supporting the wider team in delivering in-demand products and contributing to business profitability
• Building and nurturing relationships with key stakeholders in your account base, introducing new products and technologies
• Developing strong product knowledge and staying informed about market trends through training, research, and self-study

The role of Customer Service Coordinator is a Monday - Friday role with a rostered Saturday AM in rotation- after successful training the role is open to an element of rostered hybrid working across the team.

The Ideal Candidate

To succeed in the role of a Customer Service Coordinator, the following is what we are looking for in a future colleague:

• Confident in the use of IT systems
• Positive and approachable in your manner
• Able to pick up new systems quickly, with full training provided
• Demonstrate first class customer service
• A high attention to detail with a positive can‑do attitude
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
• Enjoy an extremely fast paced; team‑based environment

The role is based ourSnodlandoffice inKentand is commutable from Maidstone, Chatham, Rochester, Gillingham, Hempstead, Sevenoaks, Orpington, Swanley, Dartford, Bromley, Tonbridge, Gravesend, Rainham, Swanley, Sittingbourne and the surrounding areas.

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry‑leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and is committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.

Ready to build your future?

Click Apply to get started. Please note: we sometimes close roles early due to high interest, so don't wait too long!

Tarmac Trading Limited