Customer Service Coordinator

Arjo; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare solutions company based in the UK is seeking a Sales Coordinator to manage sales orders, coordinate deliveries, and provide customer support. The candidate will be responsible for processing service repairs and product returns efficiently using an ERP system, while ensuring compliance with shipping documentation. The ideal candidate should possess excellent communication skills and proficiency in Microsoft Office Suite, along with strong organisational abilities and customer service skills. This position promises opportunities for professional development.

Benefits

Competitive salary

Opportunities for professional development

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills are essential.
• Strong attention to detail and accuracy.

Responsibilities

• Accurately and efficiently process UK sales orders and service repairs.
• Coordinate despatch of UK consignments and manage shipping methods.
• Serve as a key liaison between the sales and despatch departments.

Skills

Proficiency in Microsoft Office Suite

Excellent written and verbal communication skills

Strong organisational skills

Customer service skills

Education

Good general education

Job description

To oversee a designated area of the UK market, as agreed upon by management team. A primary function is the accurate and efficient processing of all Sales Orders for our UK customers and Distributor network.

Key Duties and Responsibilities

• Accurately and efficiently process UK sales orders, service repairs, and product returns using the ERP system (M3).
• Coordinate and arrange the despatch of UK consignments, ensuring timely and accurate delivery to meet customer requirements.
• Manage and select appropriate carriers and shipping methods while strictly adhering to budgetary constraints and optimizing transportation costs.
• Prepare and process all necessary despatch documentation, ensuring compliance for all outgoing shipments.
• Serve as a key liaison between the sales department, Production Supervisors, and the Despatch Department to ensure timely and accurate delivery of goods to the end user.
• Prepare and issue professional, accurate quotations and proforma invoices, ensuring all details are properly recorded and tracked.
• Action incoming sales inquiries efficiently, including those received via the company website and the shared sales inbox.
• Answer incoming telephone calls and provide proactive customer support by addressing inquiries, resolving issues, and ensuring customer requirements are met.
• Maintain effective and accurate departmental administration, including filing, record‑keeping, and general correspondence.
• Efficiently process all RMA requests in accordance with established company procedures. Maintain and execute the formal customer complaints procedure.
• Provide sales information and reports to management upon request.
• Any other tasks as required by Management.

Qualifications

• Good general education.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Personal Qualities

• Excellent written and verbal communication skills are essential.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Ability to handle multiple tasks simultaneously and prioritise effectively.
• Strong problem-solving and decision‑making skills.

IAt Arjo R&D department in Huntleigh Healthcare, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Where you make a difference:
To us it matters not only what we do, but also how we do it. There are four components of our culture: Diversity & Inclusion – we view diversity as a driver of innovation & a catalyst for our global growth, Winning as a team – where members of our team are empowered to make decisions at the right level, Leadership style – being visible, connecting with others and leading by example, Our core values – Move from PowerPoint to Action, Take ownership, Create value and efficiency, Empower and work as one team, Encourage growth and leadership. At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

You will support our vision that great healthcare is always a collective first. In return, we recognise and value our global employees. You will have our full support, training and opportunities for professional development, along with a competitive package.