Customer Service Coordinator

Pertemps Bond; Bromsgrove; On-site; GBP 27,000 - 28,000; Full time

Job summary

Pertemps Bond in Bromsgrove is seeking a Service Coordinator to join a busy customer service team. You will plan, book and schedule work for engineers, manage enquiries and keep service records accurate. This role suits organized individuals who thrive in a fast-paced environment.

You will work closely with engineers, customers and internal departments, updating CRM systems and supporting invoicing and admin tasks to ensure smooth service delivery.

Qualifications

• Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role.
• Experience in a busy customer service or scheduling environment.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Plan, book and schedule work for field engineers and workshop staff.
• Coordinate engineer diaries to maximise efficiency and meet customer needs.
• Respond to customer enquiries by phone and email.
• Manage inbound and outbound communications with customers and engineers.
• Update CRM and service management systems with accurate data.
• Raise invoices and support administration of completed service jobs.
• Provide general administrative support to the customer service team.

Skills

Organisational skills

Communication skills

MS Office

Excel

CRM systems

Problem solving

Team player

Job description

Service Coordinator

Location: Bromsgrove

Job Type: Permanent, Full-Time

Salary: £27,000 - £28,000 per annum

Pertemps are currently recruiting for a Service Coordinator to join a well-established and growing organisation based in Bromsgrove. This is an exciting opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and coordinating multiple priorities.

As a Service Coordinator, the successful candidate will provide essential planning and administrative support to ensure the smooth delivery of customer service operations. Working closely with engineers, customers and internal departments, they will be responsible for scheduling work, managing customer enquiries and ensuring service jobs are completed efficiently.

Key Duties

• Planning, booking and scheduling work for field-based and workshop engineers.
• Coordinating engineer diaries to maximise efficiency and meet customer requirements.
• Acting as the first point of contact for customer enquiries via telephone and email.
• Managing inbound and outbound communications with customers and engineers.
• Resolving customer queries and providing regular updates on service requests.
• Booking travel and accommodation for engineers when required.
• Processing service documentation and maintaining accurate records on internal systems.
• Updating CRM and service management systems to ensure information is accurate and up to date.
• Raising invoices and supporting the administration of completed service jobs.
• Working closely with internal departments to ensure excellent customer service is delivered at all times.
• Providing general administrative support to the wider customer service team.

The Ideal Candidate

• Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role.
• Experience working within a busy customer service or scheduling environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Confident using Microsoft Office, particularly Excel, and CRM systems.
• A proactive approach with strong problem-solving abilities.
• Able to work effectively both independently and as part of a team.