Service and Maintenance Coordinator

Adecco Portugal; Northwich; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Annual leave entitlement

Discount vouchers and points

24/7 helpline

Eye care vouchers

Competitive pension scheme

Job summary

Adecco are looking for a highly organised and customer-focused Service Coordinator to join our client's team based in Northwich. This role is fully office based, Monday to Friday, 8am - 5pm, at £13.50 per hour, and offered as a temporary to permanent opportunity.

You will coordinate engineers, schedule visits, manage service documentation, and ensure repairs and maintenance activities are completed efficiently, acting as the main point of contact for customers from booking through to completion.

Qualifications

• Fully capable using Microsoft Office, ideally knowledge of Job Logic or a similar CRM but not critical
• Experience with planning and forecasting jobs and site liaison
• Excellent customer service
• At least a basic sales background with commercial awareness
• Confident working individually and also part of a close office team

Responsibilities

• Plan and schedule service and maintenance visits for customers
• Act as the main point of contact for customers regarding visit dates, progress, and updates
• Process and manage engineer documentation, ensuring accuracy and compliance
• Provide quotations and service reports where required
• Coordinate repairs, parts, and follow-up work efficiently
• Maintain accurate records within internal systems and CRM
• Work closely with engineering and service teams to ensure smooth operations

Skills

Planning and forecasting

Customer service

Sales awareness

Teamwork

Tools

Job Logic CRM

Microsoft Office Suite

Job description

Service and Maintenance Coordinator

Location: Northwich CW8

Working Schedule: Monday to Friday, 8am - 5pm (Fully office based)

Rate of pay: £13.50ph

Contract type: Temp to perm opportunity

Adecco are looking for a highly organised and customer-focused Service Coordinator to join our client's team based in Northwich.

You will play a key role in coordinating engineers, scheduling customer visits, managing service documentation, and ensuring repairs and maintenance activities are completed efficiently. As the main point of contact for customers, you'll help deliver an excellent service experience from initial booking through to completion.

This is a temporary to permanent opportunity for the successful candidate.

Key Responsibilities

• Plan and schedule service and maintenance visits for customers
• Act as the main point of contact for customers regarding visit dates, progress, and updates
• Process and manage engineer documentation, ensuring accuracy and compliance
• Provide quotations and service reports where required
• Coordinate repairs, parts, and follow-up work efficiently
• Maintain accurate records within internal systems and CRM
• Work closely with engineering and service teams to ensure smooth operations

Desired experience

• Fully capable using Microsoft Office, ideally knowledge of Job Logic or a similar CRM but not critical
• Experience with planning and forecasting jobs and site liaison
• Excellent customer service
• At least a basic sales background with commercial awareness
• Confident working individually and also part of a close office team

Why Adecco

• Annual leave entitlement
• Perks at work - discount vouchers and points to spend
• Support program with 24/7 helpline
• Eye care vouchers
• Competitive pension scheme

The Adecco Group UK & Ireland is an Equal Opportunities Employer.