Service Coordinator

HP4 Recruitment Ltd; Birmingham; On-site; GBP 28,000 - 30,000; Full time

Job summary

HP4 Recruitment Ltd is seeking a Service Coordinator for an engineering company based in Birmingham. The role involves scheduling planned maintenance, coordinating engineers and subcontractors, and acting as the customer-facing contact to ensure timely delivery of services.

The successful candidate will work in a fast-paced environment, maintain service records, and support multiple departments to meet KPIs across national accounts.

Qualifications

• Experience in a Service Coordinator, Service Administrator, or Scheduling role.
• Strong organisational and planning skills.
• Excellent communication and customer service skills.

Responsibilities

• Schedule planned preventive maintenance (PPM) visits.
• Coordinate reactive call-outs, revisits and emergency works.
• Plan and schedule remedial works following PPMs and reactive visits.
• Act as first point of contact for customers and handle enquiries.
• Liaise with engineers to maximise utilisation and efficiency.
• Book all engineer visits in line with procedures.
• Monitor customer KPIs and communicate delays or challenges.

Skills

Scheduling

Organisational skills

Communication

Customer service

IT systems

Administrative accuracy

Attention to detail

Job description

Service Coordinator – Birmingham – £30,000

We are currently recruiting for a Service Coordinator to join a well-established engineering company based in Birmingham. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual.

Package & Benefits

• Salary £27,500 per annum
• Full-time, permanent position
• Office-based role in Birmingham
• Monday to Friday working pattern
• Opportunity to develop coordination and planning skills
• Join a well-established and supportive engineering business

Role & Responsibilities

• Scheduling planned preventative maintenance (PPM) visits
• Coordinating reactive call-outs, revisits, and emergency works
• Planning and scheduling remedial works following PPMs and reactive visits
• Acting as the first point of contact for customers, handling incoming calls and enquiries
• Liaising with engineers to maximise utilisation and operational efficiency
• Booking all engineer visits in line with company procedures
• Monitoring customer KPIs and proactively communicating delays or challenges
• Coordinating works across teams and regions, including national and key accounts
• Managing and scheduling subcontractors, ensuring compliance with company standards
• Raising subcontractor orders in line with internal processes
• Ensuring engineering data and reports from handheld devices are accurate and professional
• Tracking job completion and the return of worksheets and reports
• Supporting internal departments, including accounts, with accurate job information
• Maintaining and updating the service management database

Skills & Experience Required

• Previous experience in a Service Coordinator, Service Administrator, or Scheduling role
• Strong organisational and planning skills
• Experience coordinating engineers or field-based teams
• Excellent communication and customer service skills
• Ability to work in a fast-paced, reactive environment
• Strong attention to detail and administrative accuracy
• Good IT skills and confidence working with service management systems
• Commercial awareness and a proactive approach

Keywords

Service Coordinator, Service Administrator, Engineering Coordinator, Maintenance Coordinator, PPM Scheduler, Reactive Works Coordinator, Engineering Scheduling, Field Engineer Coordinator, Service Desk Coordinator, Facilities Coordinator, Birmingham Service Coordinator