Service Scheduler & Customer Experience Coordinator

Pertemps Bond; Bromsgrove; On-site; GBP 27,000 - 28,000; Full time

Job summary

Pertemps Bond in Bromsgrove is seeking a Service Coordinator to join a busy customer service team. You will plan, book and schedule work for engineers, manage enquiries and keep service records accurate. This role suits organized individuals who thrive in a fast-paced environment.

You will work closely with engineers, customers and internal departments, updating CRM systems and supporting invoicing and admin tasks to ensure smooth service delivery.

Qualifications

• Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role.
• Experience in a busy customer service or scheduling environment.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Plan, book and schedule work for field engineers and workshop staff.
• Coordinate engineer diaries to maximise efficiency and meet customer needs.
• Respond to customer enquiries by phone and email.
• Manage inbound and outbound communications with customers and engineers.
• Update CRM and service management systems with accurate data.
• Raise invoices and support administration of completed service jobs.
• Provide general administrative support to the customer service team.

Skills

Organisational skills

Communication skills

MS Office

Excel

CRM systems

Problem solving

Team player

Job description

Pertemps Bond in Bromsgrove is seeking a Service Coordinator to join a busy customer service team. You will plan, book and schedule work for engineers, manage enquiries and keep service records accurate. This role suits organized individuals who thrive in a fast-paced environment.

You will work closely with engineers, customers and internal departments, updating CRM systems and supporting invoicing and admin tasks to ensure smooth service delivery.