Service Coordinator

Confidential; Birmingham; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Permanent position

Birmingham-based office

Full-time working hours

Long-term career opportunity

Job summary

Confidential in Birmingham is seeking a diligent Service Coordinator to join our engineering office. You will schedule engineers, book maintenance, manage customer calls, and ensure reactive and planned works are completed efficiently.

This permanent, full-time role offers Monday to Friday hours in a Birmingham-based office, with opportunity to grow within a busy service environment. You will liaise with engineers, update the service management system, monitor KPIs, and coordinate subcontractors

Qualifications

• Experience coordinating engineers and scheduling planned and reactive works.
• Confident speaking with customers and handling enquiries.
• Strong organisational skills with attention to detail.
• Proficient in using IT systems and basic software tools.

Responsibilities

• Scheduling engineers across planned and reactive works.
• Booking PPM and maintenance visits.
• Coordinating emergency call-outs and revisits.
• Arranging remedial works following engineer visits.
• Managing customer calls and enquiries.
• Keeping customers updated on job progress.
• Liaising with engineers throughout the day.
• Coordinating subcontractors when required and raising PO numbers.
• Checking engineer reports and job information.
• Monitoring service KPIs and response times.
• Updating the service management system.
• Working closely with accounts and internal teams.

Skills

Coordination experience

Scheduling experience

Customer communication

Organisation & time management

Administrative skills

IT knowledge

Job description

Service Coordinator Birmingham Up to £30,000

Are you an experienced Coordinator, Scheduler or Service Administrator looking for your next move?

We are working with a well-established engineering business in Birmingham that is looking to add an organised and proactive Service Coordinator to its team.

This is a busy office-based role where you will be responsible for coordinating engineers, booking jobs, speaking with customers and making sure planned and reactive works are completed efficiently.

You will be joining an established business with a steady workload and the opportunity to build on your experience within engineering and service coordination.

The Package

• Salary up to £30,000
• Permanent position
• Birmingham-based office
• Monday to Friday
• Full-time working hours
• Established engineering business
• Long-term career opportunity

The Role

• Scheduling engineers across planned and reactive works
• Booking PPM and maintenance visits
• Coordinating emergency call-outs and revisits
• Arranging remedial works following engineer visits
• Managing customer calls and enquiries
• Keeping customers updated on job progress
• Liaising with engineers throughout the day
• Monitoring outstanding and completed worksCoordinating subcontractors when required
• Raising purchase orders for subcontracted works
• Checking engineer reports and job information
• Monitoring service KPIs and response times
• Updating the company service management system
• Working closely with accounts and internal teams

What We Are Looking For

• Previous coordination or scheduling experience
• Experience working with engineers is beneficial
• Strong organisation and time management
• Confident speaking with customers
• Comfortable working in a busy environment
• Good attention to detail
• Strong administration skills
• Good IT and system knowledge
• Proactive approach to problem solving

Experience within engineering, facilities management, maintenance, FM or another field-based service environment would be advantageous, but is not essential.