Field Service Scheduler & Customer Liaison

Pertemps Redditch Commercial; Bromsgrove; Sur place; GBP 27 000 - 28 000; Plein temps

Résumé du poste

Pertemps Redditch Commercial in Bromsgrove is seeking a Service Coordinator for a permanent, full-time role. You will plan and administrate service operations, schedule engineers, handle enquiries and ensure timely job completion, collaborating with engineers, customers and internal teams.

The ideal candidate has experience in service coordination or administration, strong organisational and communication skills, and a proactive, problem-solving mindset.

Qualifications

• Experience in service coordination or administration.
• Strong organisational and prioritisation skills.
• Excellent written and verbal communication.
• Proactive approach with problem-solving abilities.

Responsabilités

• Plan, book and schedule work for engineers.
• Coordinate engineer diaries to maximise efficiency.
• Act as first point of contact for customer enquiries via phone and email.
• Manage inbound and outbound communications with customers and engineers.
• Resolve customer queries and provide updates on service requests.
• Book travel and accommodation for engineers when required.
• Process service documentation and maintain records in systems.
• Update CRM and service management systems with accurate information.
• Raise invoices and support administration of completed service jobs.
• Collaborate with internal departments to ensure excellent customer service.
• Provide general administrative support to the customer service team.

Connaissances

Scheduling

Administrative coordination

CRM systems

Excel

Communication

Organisational skills

Outils

CRM systems

Microsoft Excel

Description du poste

Pertemps Redditch Commercial in Bromsgrove is seeking a Service Coordinator for a permanent, full-time role. You will plan and administrate service operations, schedule engineers, handle enquiries and ensure timely job completion, collaborating with engineers, customers and internal teams.

The ideal candidate has experience in service coordination or administration, strong organisational and communication skills, and a proactive, problem-solving mindset.