Service Coordinator

HP4 Recruitment Ltd; West Midlands; On-site; GBP 27,000 - 33,000; Full time

Job summary

HP4 Recruitment Ltd Birmingham is seeking a proactive Service Coordinator to support field engineers, manage customer expectations and schedule preventative maintenance. The role emphasizes strong organisation, communication, and efficient coordination of planned and reactive works.

Based in Birmingham, the position is full-time and office-based, with a focus on accuracy, data management and delivering excellent customer service in a fast-paced engineering environment.

Qualifications

• Experience in service coordination, administration or scheduling.
• Excellent organisational and planning skills.
• Strong communication and customer service abilities.
• Experience coordinating engineers or field teams.
• Proactive, detail-oriented with good IT skills.

Responsibilities

• Scheduling planned preventative maintenance (PPM) visits.
• Coordinating reactive call-outs, revisits, and emergency works.
• Planning and scheduling remedial works following PPMs and reactive visits.
• Acting as the first point of contact for customers, handling enquiries.
• Liaising with engineers to maximise utilisation and efficiency.
• Booking all engineer visits in line with procedures.
• Monitoring customer KPIs and communicating delays or issues.
• Coordinating works across teams and regions, including national accounts.
• Managing and scheduling subcontractors and ensuring standards.
• Raising subcontractor orders and ensuring data accuracy.
• Maintaining service management database and reporting.

Skills

Service Coordinator

Scheduling

Customer service

Organisational skills

Communication

Service management software

Tools

Service management software

Job description

Service Coordinator Birmingham £30,000

We are currently recruiting for a Service Coordinator to join a well-established engineering company based in Birmingham. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual.

This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation.

Package & Benefits

• Salary £27,500 per annum
• Full-time, permanent position
• Office-based role in Birmingham
• Monday to Friday working pattern
• Opportunity to develop coordination and planning skills
• Join a well-established and supportive engineering business

Role & Responsibilities

• Scheduling planned preventative maintenance (PPM) visits
• Coordinating reactive call-outs, revisits, and emergency works
• Planning and scheduling remedial works following PPMs and reactive visits
• Acting as the first point of contact for customers, handling incoming calls and enquiries
• Liaising with engineers to maximise utilisation and operational efficiency
• Booking all engineer visits in line with company procedures
• Monitoring customer KPIs and proactively communicating delays or challenges
• Coordinating works across teams and regions, including national and key accounts
• Managing and scheduling subcontractors, ensuring compliance with company standards
• Raising subcontractor orders in line with internal processes
• Ensuring engineering data and reports from handheld devices are accurate and professional
• Tracking job completion and the return of worksheets and reports
• Supporting internal departments, including accounts, with accurate job information
• Maintaining and updating the service management database

Skills & Experience Required

• Previous experience in a Service Coordinator, Service Administrator, or Scheduling role
• Strong organisational and planning skills
• Experience coordinating engineers or field-based teams
• Excellent communication and customer service skills
• Ability to work in a fast-paced, reactive environment
• Strong attention to detail and administrative accuracy
• Good IT skills and confidence working with service management systems
• Commercial awareness and a proactive approach