Service Coordinator

Ad Warrior Ltd; South Witham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ad Warrior Ltd in Pinchbeck is seeking a motivated Service Coordinator to join our friendly team. You will manage customer calls and emails, schedule engineers, and maintain accurate records to ensure smooth service operations.

This office-based role requires excellent communication, strong organisation, and the ability to work independently or as part of a team in a fast-paced environment. Training on Clik CRM will be provided.

Qualifications

• Excellent verbal and written communication.
• Strong organisational and time management abilities.
• Ability to multitask and prioritise workload.
• Confident telephone manner and customer service.
• Knowledge of postcode areas and route planning.
• Experience with CRM systems is preferred.

Responsibilities

• Managing incoming customer calls and emails
• Scheduling engineers and service appointments
• Preparing job sheets and updating CRM systems
• Coordinating with customers, suppliers, and internal teams
• Maintaining accurate service and customer records
• Supporting the smooth day-to-day running of service operations

Skills

Communication skills

Organisational skills

Multitasking ability

Professional and confident approach

Postcode areas & route planning

Independent and team player

Tools

Microsoft Word

Microsoft Excel

CRM Systems (Clik)

Job description

Service Coordinator

Location: Office-based role in Pinchbeck

Salary: Competitive Salary (Dependent on Experience)

Vacancy Type: Full-Time Permanent Position

Working Hours: Monday to Friday 8:30am - 5:00pm

We are looking for a motivated and organised Service Coordinator to become part of our friendly and supportive team.

This is an excellent opportunity for someone who enjoys working in a fast-paced office environment and takes pride in delivering outstanding customer service while coordinating engineers and service operations efficiently.

The Role

As our Service Coordinator, you will be responsible for:

• Managing incoming customer calls and emails
• Scheduling engineers and service appointments
• Preparing job sheets and updating CRM systems
• Coordinating with customers, suppliers, and internal teams
• Maintaining accurate service and customer records
• Supporting the smooth day-to-day running of service operations

What We're Looking For

• Excellent communication and telephone skills
• Strong organisational and multitasking abilities
• Professional and confident approach
• Good knowledge of postcode areas and route planning
• Experience using Microsoft Word & Excel
• Ability to work independently and as part of a team
• Experience with CRM systems is preferred
• Training on Clik software will be provided

Essential Requirements

Experience

• Previous experience in an administrative, scheduling, customer service, or coordination role
• Experience handling telephone and email enquiries professionally
• Experience working in a fast-paced office environment
• Experience using Microsoft Office applications, including Word and Excel

Skills & Knowledge

• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• Ability to multitask and prioritise workload effectively
• Confident telephone manner and professional approach to customer service
• Ability to remain calm and professional under pressure
• Good attention to detail and accuracy in record keeping
• Knowledge of postcode areas and route planning
• Ability to work independently and as part of a team
• Basic understanding of CRM systems and administrative processes

Personal Qualities

• Friendly, professional, and approachable manner
• Reliable and dependable with a strong work ethic
• Smart and presentable appearance
• Positive attitude and willingness to learn
• Flexible and adaptable approach to daily tasks
• Ability to build strong working relationships with customers, engineers, suppliers, and colleagues

Desirable Requirements

• Previous experience in a service coordination or engineering support environment
• Experience using CRM software such as Clik
• Experience scheduling engineers or field-based staff
• Understanding of service operations and customer scheduling processes