Service Coordinator / Administrator

Confidential; Greater London; On-site; GBP 26,000 - 28,000; Full time

Job summary

Confidential in North West London is seeking a Service Coordinator / Administrator to join their team. The role involves coordinating engineers, booking maintenance visits and ensuring timely completion while maintaining clear communication with clients.

The successful candidate will have experience in service coordination or administrative roles, with strong organisation, IT skills and the ability to manage a busy workload with multiple jobs simultaneously.

Qualifications

• Experience in administrative, coordination or scheduling role.
• Experience in service coordination or facilities management is advantageous.
• Strong organisational skills and attention to detail.

Responsibilities

• Answering incoming calls and dealing with customer enquiries.
• Booking and scheduling engineers for maintenance and service visits.
• Coordinating engineers' diaries and managing appointments.
• Liaising with customers to arrange and confirm appointments.
• Following up on outstanding jobs and ensuring progress.

Skills

Call handling

Engineering scheduling

Diary management

Customer liaison

Reporting

Documentation

Multitask under pressure

IT skills

Job description

Service Coordinator / Administrator

Our client is an established property services company based in North West London and is looking for an experienced Service Coordinator / Administrator to join their team.

This is a busy and varied administrative role, coordinating a team of engineers and making sure jobs are booked in, followed up and completed efficiently.

The role would suit someone with previous experience in a service coordination, scheduling or administrative position, ideally within property services, facilities management, maintenance or a similar industry.

About You

Salary: £26,000 - £28,000

Hours: Full-time, Monday to Friday

Location: North West London

• Answering incoming calls and dealing with customer enquiries
• Booking and scheduling engineers for maintenance and service visits
• Coordinating engineers' diaries and managing appointments
• Liaising with customers to arrange and confirm appointments
• Following up on outstanding jobs and making sure they are progressed
• Receiving and checking engineers' reports
• Preparing and sending reports to clients where required
• Keeping customers updated on the progress of jobs
• Maintaining accurate records of jobs, appointments and engineer visits
• Dealing with general administration and paperwork
• Liaising between engineers, customers and the office team
• Managing a busy workload and prioritising urgent jobs where necessary
• Previous experience in an administrative, coordination or scheduling role
• Experience arranging engineers, contractors or field-based staff would be highly advantageous
• Ideally, experience within property services, facilities management, maintenance or a similar service-based industry
• Confident dealing with customers over the phone and by email
• Strong organisational skills and able to manage a busy diary
• Good attention to detail
• Comfortable working with reports and written documentation
• Able to work under pressure and manage multiple jobs at the same time
• Good IT skills and confident picking up new systems
• Reliable, organised and proactive