Customer Service Coordinator

Pertemps Redditch Commercial; Bromsgrove; On-site; GBP 27,000 - 28,000; Full time

Job summary

Pertemps Redditch Commercial in Bromsgrove is seeking a Service Coordinator for a permanent, full-time role. You will plan and administrate service operations, schedule engineers, handle enquiries and ensure timely job completion, collaborating with engineers, customers and internal teams.

The ideal candidate has experience in service coordination or administration, strong organisational and communication skills, and a proactive, problem-solving mindset.

Qualifications

• Experience in service coordination or administration.
• Strong organisational and prioritisation skills.
• Excellent written and verbal communication.
• Proactive approach with problem-solving abilities.

Responsibilities

• Plan, book and schedule work for engineers.
• Coordinate engineer diaries to maximise efficiency.
• Act as first point of contact for customer enquiries via phone and email.
• Manage inbound and outbound communications with customers and engineers.
• Resolve customer queries and provide updates on service requests.
• Book travel and accommodation for engineers when required.
• Process service documentation and maintain records in systems.
• Update CRM and service management systems with accurate information.
• Raise invoices and support administration of completed service jobs.
• Collaborate with internal departments to ensure excellent customer service.
• Provide general administrative support to the customer service team.

Skills

Scheduling

Administrative coordination

CRM systems

Excel

Communication

Organisational skills

Tools

CRM systems

Microsoft Excel

Job description

The Customer Service Coordinator position in Bromsgrove offers a permanent, full-time contract with a salary of £27,000 to £28,000 annually. Reporting to Pertemps Redditch Commercial, the successful applicant provides planning and administrative assistance to maintain smooth service operations. Daily tasks involve scheduling engineer visits, handling client enquiries and confirming job completion. Close collaboration with technical staff, customers and other departments is essential. Candidates must demonstrate strong organisational abilities, clear communication and confidence in prioritising several tasks simultaneously. Prior experience in a comparable coordination or support function is desirable. This role suits someone dependable who takes pride in accurate work and consistently meets agreed service standards.

Service Coordinator Location: Bromsgrove Job Type: Permanent, Full-Time Salary: £27,000 - £28,000 per annum

Pertemps are currently recruiting for a Service Coordinator to join a well-established and growing organisation based in Bromsgrove. This is an exciting opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and coordinating multiple priorities. As a Service Coordinator, the successful candidate will provide essential planning and administrative support to ensure the smooth delivery of customer service operations. Working closely with engineers, customers and internal departments, they will be responsible for scheduling work, managing customer enquiries and ensuring service jobs are completed efficiently.

Key Duties

• Planning, booking and scheduling work for field-based and workshop engineers.
• Coordinating engineer diaries to maximise efficiency and meet customer requirements.
• Acting as the first point of contact for customer enquiries via telephone and email.
• Managing inbound and outbound communications with customers and engineers.
• Resolving customer queries and providing regular updates on service requests.
• Booking travel and accommodation for engineers when required.
• Processing service documentation and maintaining accurate records on internal systems.
• Updating CRM and service management systems to ensure information is accurate and up to date.
• Raising invoices and supporting the administration of completed service jobs.
• Working closely with internal departments to ensure excellent customer service is delivered at all times.
• Providing general administrative support to the wider customer service team.

The Ideal Candidate

• Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role.
• Experience working within a busy customer service or scheduling environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Confident using Microsoft Office, particularly Excel, and CRM systems.
• A proactive approach with strong problem-solving abilities.
• Able to work effectively both independently and as part of a team.