Customer Service Co-Ordinator

Landis+Gyr; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative energy management company in Manchester is looking for a Customer Service Coordinator to support external customers and Account Managers. This role involves managing customer orders from start to finish with a focus on exceptional customer service. Candidates should have experience in customer service, ideally within a supply chain context, and proficiency in SAP order management is essential. This position promises a collaborative environment and opportunities for growth in the supply chain management sphere.

Qualifications

• Experience in customer service, ideally in supply chain or manufacturing.
• High proficiency in SAP order management is essential.
• Ability to work cross-functionally with colleagues and customers.

Responsibilities

• Receive, validate, and process customer purchase orders accurately.
• Resolve order-related issues and escalate when necessary.
• Place purchase orders with third-party manufacturing partners.
• Communicate effectively with customers and Account Managers.
• Manage import/export paperwork and maintain delivery schedules.

Skills

Customer service experience

Proficiency in SAP order management

Proficiency in Microsoft Office

Strong attention to detail

Communication skills

Organisational skills

Job description

At Landis+Gyr, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!

This role is part of Landis+Gyr’s EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition.

Are you passionate about delivering exceptional customer service?

We're looking for a Customer Service Co‑ordinator to support our external customers and Account Managers. In this role, you’ll manage customer orders from start to finish, ensuring accuracy and highest levels of customer satisfaction.

If you thrive in a fast-paced environment and enjoy working collaboratively, this is the perfect opportunity for you.

Why You’ll Love This Role:

• Customer Focus: Be the go-to person for customers, ensuring smooth order processing and delivering excellent customer service every step of the way.
• Collaborative Environment: Work with Account Managers, suppliers, and internal teams to exceed customer expectations.
• Global Exposure: Manage import, export and letter-of-credit documentation for related customers.
• Growth & Development: Contribute to process improvements and reporting, while developing your skills within supply chain management.

Key Responsibilities:

• Receive, validate, and process customer purchase orders in an accurate and timely manner.
• Resolve order-related issues and escalated to Account Managers when necessary.
• Place purchase orders with third-party manufacturing partners.
• Work cross-functionally with suppliers and internal teams to monitor, schedule, and maintain customer delivery schedules.
• Communicate effectively with customers and Account Managers to meet performance standards.
• Ensure all customer deliveries are dispatched on-time, with correct shipping documentation and invoices.
• Manage import/export paperwork and Letters of Credit.
• Support monthly reporting and audit compliance requirements.

What Success Looks Like:

• Delivering outstanding customer service (orders processed and delivered on time).
• Maintaining up-to-date master data to ensure accurate customer information at all times.
• Timely and accurate reporting on key metrics (including on-time delivery, order compliance, and invoicing).
• Supporting continuous improvement activities.

What We’re Looking For:

• Experience in customer service, ideally within a supply chain or manufacturing environment.
• Commercial awareness regarding order management and adherence to standard terms, with a high level of proficiency in SAP order management (essential).
• Proficiency in Microsoft Office.
• Ability to work cross-functionally with internal and external colleagues and customers.
• Strong attention to detail, communication, and organisational skills.

Join Our Team:

If you’re ready for a role where your contributions matter, apply today and join a supportive, customer-focused team!

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We’re committed to shaping a better future for everyone.

#EnergizeYourCareer and join us on our journey towards a greener tomorrow.