Customer Service Co-Ordinator

Latitude Recruitment; Fareham; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A well-established engineering and manufacturing company in Fareham is seeking a Maintenance Co-Ordinator to join their team. This role involves managing customer inquiries, scheduling maintenance visits, and supporting various departments. The ideal candidate will have strong customer service skills, be well-organized, and thrive in a collaborative environment. The position offers a salary between £26,000 - £28,000 p/a, with hybrid working options and generous annual leave.

Benefits

Opportunities to contribute to charitable activities

Support for training and career development

Hybrid working options

23 days annual leave plus bank holidays

Birthday day off

Qualifications

• Passion for providing excellent customer service.
• Ability to manage both reactive and pre-planned workloads efficiently.
• Strong interpersonal skills to build relationships across teams.
• Independent worker who thrives in a collaborative environment.
• Well-organized, with a focus on prioritizing tasks and meeting KPIs.

Responsibilities

• Manage the maintenance mailbox and respond to customer inquiries.
• Schedule maintenance visits and coordinate remedial works.
• Order parts and create remedial quotations with guidance.
• Collect and track customer data for maintenance activities.
• Handle daily invoicing for completed works.
• Generate maintenance proposals for customers.

Skills

Customer service

Time management

Interpersonal skills

Organizational skills

Job management software

Job description

Overview

Latitude Recruitment are currently looking to recruit a Maintenance Co-Ordinator, for our client based in Fareham. This is an excellent opportunity for someone looking to work within the engineering and manufacturing industry within a well-established company who pride themselves on great customer service and building lasting relationships. We're looking for a Maintenance Co-ordinator to join the team, working closely with the company's talented engineers and collaborating with all departments to deliver top-notch customer service.

Responsibilities

• Customer Support & Queries: Manage the maintenance mailbox and respond to customer inquiries
• Scheduling & Coordination: Schedule maintenance visits to meet customer expectations, handle reactive calls and coordinate remedial works
• Parts & Quotations: Order parts, create remedial quotations with support from our Technical Supervisor (don't worry if you've not done this before - we'll support you!)
• Data Management: Collect and track customer data, such as FGAS logs, and send engineers job cards
• Invoicing & Renewals: Handle daily invoicing for completed works and monitor customer contract renewals
• Proposal Creation: Generate maintenance proposals for both prospective and existing customers

You'll be a key contact for all things maintenance related, as well as supporting other departments with accounts administration and ad-hoc projects as needed.

Who we're looking for

• A passion for providing excellent customer service
• Ability to manage both reactive and pre-planned workloads efficiently
• Strong interpersonal skills to build relationships across teams
• An independent worker who thrives in a collaborative environment
• Well-organised, with a focus on prioritising tasks and meeting KPI's
• Experience with job management software (not essential - we provide training)

Salary

£26,000 - £28,000 p/a

Additional Information and Benefits

• Opportunities to contribute to charitable and environmental activities
• A supportive environment for training and career development
• Hybrid working options, with 3 days in the office per week
• 23 days annual leave, plus bank holidays
• Birthday day off

Hours

Monday - Friday 08.30 - 17:00