Customer Service Co-ordinator

Millbrook Group Ltd; Exeter; On-site; GBP 26,000; Full time

Job summary

A healthcare service provider is seeking a Customer Service Coordinator for their Exeter Community Equipment Service Centre. This role involves managing incoming calls, coordinating deliveries, and handling order invoicing in a busy office environment. Applicants should possess strong telephone customer service experience and attention to detail. The position offers a salary of £25,396.80 along with benefits like free parking and a pension scheme, supporting a flexible working environment.

Benefits

Free parking

Company Pension Scheme

Life Assurance

Rewards scheme with exclusive perks and discounts

Qualifications

• Strong experience in a busy and fast-paced office environment.
• Professional and confident manner on the telephone and through email.
• Ability to learn new systems easily.

Responsibilities

• Assist and manage incoming calls, answering queries promptly.
• Coordinate orders for delivery and collection by Driver Technicians.
• Analyze online orders for errors.
• Invoice and enter orders via the online system.
• Support daily activities through general administration.

Skills

Telephone customer service experience

Attention to detail

Administration and diary management

Competent IT skills

Tools

Microsoft Office

Job description

Job Advert

We are currently looking for a Customer Service Coordinator to join the team within our Exeter Community Equipment Service Centre.

The Role

• Assist and manage incoming calls, answering any queries in a timely and professional manner.
• Coordinating orders to be delivered, installed, and collected by our Driver Technicians via phone call.
• Order analysis by checking and identifying any errors made on online orders.
• Invoicing and entering of orders via the online system.
• General administration that supports daily activities and duties.

What are we looking for?

• Strong experience in a similar busy and fast paced office environment.
• Relevant telephone based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and through email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

What can we offer you?

• Tuesday to Saturday 09:30-18:00, 40 hours per week including Saturdays on a Rota Basis.
• £25,396.80 salary.
• Free parking.
• Company Pension Scheme.
• Life Assurance.
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets.

We have an exciting opportunity for a Customer Service Coordinator to join the team within our Oxfordshire Technology Enabled Care Service Centre. Millbrook Healthcare Group works in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible to support our colleagues’ lifestyle differences. Please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values “CARES” remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.