Customer Service Centre Advisor

Manpower UK Limited; Barnsley; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking a full-time Customer Service Centre Advisor in Barnsley to deliver a positive experience for customers over the phone. You will handle customer claims, provide updates, and resolve queries while working in a supportive environment. Key skills include customer service, communication, and teamwork. A competitive salary of £25,800 per annum is offered, along with 25 days of holiday and ongoing training opportunities.

Benefits

25 days holidays plus bank holidays

Bonus opportunities

Excellent benefit package

Ongoing training and career development opportunities

Qualifications

• Experience in customer service or call centre environments is beneficial but not essential.
• Must be able to handle calls professionally and positively.

Responsibilities

• Handle incoming customer claims via telephone.
• Guide customers through the repair process.
• Answer calls and liaise with customers and service providers.
• Provide regular updates and resolve customer queries.
• Carry out additional administrative duties as required.

Skills

Excellent customer service skills

Telephone skills

Organisational skills

Adaptability

Proactivity

Teamwork

Positive attitude

Reliability

Rapport building

Job description

Manpower is proud to be recruiting on behalf of our prestigious client based in Barnsley, who are one of the UK's largest and most respected independent accident repair groups in the region.

The package

• Full time Perm position
• Monday to Friday (This is a fully office-based role)
• Location: S75 Barnsley
• Hours: 8:00am- 5:00pm (40 hours a week) Fully Office based!
• Salary on offer: £25,800 per annum
• Bonus opportunities
• 25 days holidays plus bank holidays
• Excellent benefit package
• Ongoing training and career development opportunities

About the Role

Our client is looking to recruit for a Customer Service Centre Advisor on a full-time perm basis. This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive experience for customers over the telephone.

• This is a telephony-based position responsible for handling incoming customer claims.
• You will contact customers to discuss their claims and guide them through the repair process.
• Acting as the first point of contact, you will answer incoming calls and liaise with both customers and service providers.
• You will provide regular updates, resolve queries, and carry out additional ad hoc administrative duties as required.

Please note: Full training is provided on this job!

What We're Looking For

We are seeking candidates who:

• Have excellent customer service and Telephone skills
• Are organised, adaptable and proactive
• Enjoy working as part of a team
• Have a positive, "can-do" attitude
• Are flexible, reliable and happy to get stuck in
• Enjoy building rapport with customers and colleagues
• Experience in customer service, call centre environments would be beneficial but is not essential.

If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.

Apply today or contact Arsalan Mohammed, send across your CV to: alternatively call 01132 438871 Mobile: [phone]