Customer Service Call Handler

Steer Automotive Group; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading vehicle repair company in Doncaster is seeking a Customer Service Call Handler. In this role, you will support customers after accidents by guiding them through their claims. Communication, empathy, and problem-solving skills are essential. Prior customer service experience is preferred, and you will contribute to a team focused on helping customers during stressful times. This position offers a competitive salary, performance bonus, and opportunities for growth within the company.

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays plus additional days with service

Pension contributions

Referral bonus scheme

Enhanced parental leave

Enhanced sick pay

Cycle to work scheme

Training opportunities at Steer Academy

Flexible working options

VIP Awards – colleague recognition scheme

Qualifications

• Previous customer service experience, preferably in insurance or automotive.
• Ability to communicate confidently by phone and email.
• Strong organisational skills and ability to manage workload.

Responsibilities

• Handle inbound calls from customers reporting accidents.
• Log claim details accurately in a timely manner.
• Keep customers informed throughout their claims journey.
• Liaise with insurers and repair teams.
• Contribute to team performance targets.

Skills

Outstanding customer service

Clear communication

Empathy

Problem-solving skills

Attention to detail

Job description

Customer Service Call Handler

Doncaster

Ref: VA3358

#TEC2

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards – colleague recognition scheme
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Join the Steer Automotive Group Customer Service Team – Doncaster

Ready to make a real difference from the very first call?

At Steer Automotive Group, we’re more than vehicle repair specialists — we’re shaping the future of vehicle care. We’re looking for a Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. If you’re friendly, proactive, and passionate about helping people when they need it most, this could be the role for you.

The Role

As the first point of contact after an accident, you’ll play a vital role in supporting customers during a stressful time. You’ll guide them through the initial stages of their claim with empathy, reassurance, and efficiency, ensuring they feel informed and supported from the very first call.

Key responsibilities include

• Handling inbound calls from customers reporting accidents or vehicle damage
• Accurately logging claim details into our systems in a timely manner
• Keeping customers informed throughout their claims journey
• Liaising with insurers, repair teams, and internal departments
• Managing your own workload while contributing to team performance targets

What We’re Looking For

You don’t need to be an automotive expert — what matters most is your ability to deliver outstanding customer service.

You’ll succeed in this role if you

• Communicate clearly and confidently by phone and email
• Remain calm, focused, and professional in a fast-paced environment
• Show empathy, initiative, and problem-solving skills

Have strong attention to detail and organisational ability

Bring previous customer service experience (insurance or automotive experience is a bonus, but not essential)

Why Join Steer Automotive Group?

At Steer, we put people first our customers and our colleagues. We value your contribution, support your development, and offer genuine opportunities to grow your career.

Every call you take helps someone move forward after an accident and that makes this role truly meaningful.

Take the next step in your career apply today and steer your future in the right direction.